Help Centre

Over-the-air map updates are possible with the latest multimedia systems, activated in the e-Store for the latest compatible models. You can also manually update your system by downloading updates from the My Toyota e-Store, and putting them on a USB stick, and connecting it to your car.

Find out more about Connected Services.

Go to the menu of your multimedia system and choose Settings. Then select Bluetooth Connection and follow the steps to set up the network connection. On your smartphone, you need to enable Bluetooth tethering. 

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In order to keep your personal data secure, we strongly recommend that you remove all personal details from your vehicle’s multimedia system,  My Toyota and MyToyota app before the vehicle is sold to another person.

Follow these simple steps to delete your data.

Safeguarding your privacy is vital to Toyota and its network of dealers and repairers. By giving us your consent, you open up a new world of Toyota services and offers.

Find out more about how to manage your data here.

In the MyToyota app, first select your car from My Garage, then click on Connected Services Center. Then follow the flow to activate the Connected Services that are available for your vehicle.

In case one or more connected cars in My Garage have not yet been activated, you will be prompted with a welcome screen to activate Connected Services each time you log into the app. If you skip this step, you can still activate it at a later stage by following the steps above. Within the activation process you will need to accept the Terms of Use and acknowledge the Privacy Notice.

Find out more.

Use the MyToyota Customer Portal to track your service history. Service history automatically tracks services performed on your vehicle by a Toyota dealer.

Visit MyToyota.

We are committed to providing you with the highest levels of customer satisfaction, but we understand that from time-to-time things don’t go according to plan. If you’re unhappy about your Toyota or the service you’ve received, we’d like to hear from you.

Make a complaint.

Whether you would like to import your Toyota vehicle or register your vehicle overseas, we have created some guidelines to show you just what you may need to do.

Find out more here.

Finding the perfect Toyota to suit your needs is simple and affordable with the Motability scheme. Explore the range of vehicles available through the Motability scheme by viewing our offers or pricelist. 

Explore Motability Offers.

Recalls are a pretty rare occurrence but your safety and peace of mind means everything to us so we will always be transparent about recalls.  

If you want to know more about a recall you’ve heard about, or if you think your Toyota might be affected in any way, then please use our online recall checker now. 

Recall Checker.

You can read it online or download it to read offline whenever suits you.

Owners Manuals.

Due to semiconductor shortages, Smart Keys have been in short supply since October 2022. Based on the ongoing supply challenges, the decision was taken to minimise the impact by temporarily supplying certain models with just one Smart Key at the point of vehicle production. This has allowed us to supply more of our orders than would have been otherwise possible. Now that some of the supply shortages are easing, the re-introduction of supplying a second Smart Key with a new vehicles has begun. However, supply for certain models is still impacted. Most of the customers who have been waiting the longest can now order their key through their local dealer.

Find a dealer.