1. Help Centre
  2. Finance Team
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Finance Help Centre

We're here for support regarding payments, your Toyota Finance agreement and refinancing.

My Finance

My Finance is the easy and convenient way to manage your finance agreement online. It’s packed with useful features to make your life easier.
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Talk to our teams

Please select your query from the list below and a member of the team will be happy to help.

Call: 0370 850 5533

Email: customerexperience@uk.toyota-fs.com

(Monday to Friday 8:00am to 6:00pm)

Call: 0370 243 0804

Email: customeroutcomes@uk.toyota-fs.com

(Monday to Friday 9:00am to 5:30pm) 

If you would like to make a card payment to your agreement using our automated payment line, please call: 0330 333 4370

Call: 0345 607 7744

(Monday to Friday 9:00am to 6:30pm)

Call: 0330 107 9477

Email: customerrelations@uk.toyota-fs.com

(Monday to Friday 9:00am to 5:30pm)

We will acknowledge your complaint in writing within five working days of receipt. We will then keep you informed of any progress along the way.  We will also provide you with a point of contact.

This data represents the number of Lending-Hire Purchase complaints reported related to our lending activity regarding Toyota Finical Services, Lexus Financial Services and Redline Financial Services lending policies within the period of 1st April 2023 - 31st September 2023. 


Complaints Data Report

Find details on the latest update from the FCA with regards complaints about discretionary commission models. Information on how to make a complaint if you feel you’ve been affected as well as FAQs can also be found


Complaints About Discretionary Commission ModelsOpens in new window

Make a complaint

At Toyota Financial Services our aim is to provide you with the highest standards of service, however, there may be an occasion when you feel you have cause for complaint.
Find out more

Payment break request

Customers on Personal Contract Purchase agreements that were previously called AccessFlex, can request to defer up to 3 of your monthly payments during your agreement.​

This can be requested a month at a time, or over 3 consecutive months, extending your agreement by the number of months you defer.

Make a Request

Get in touch

You can also get in touch via email or by post. We value all contact with our existing and prospective customers and would be glad to assist with any questions you may have.