You can also contact our Customer Support Team by post or telephone:
By Post: Toyota (GB) PLC, Great Burgh, Burgh Heath, Epsom, Surrey, KT18 5UX
Telephone: 0344 701 6202
If after speaking with your Toyota Centre, your complaint is unresolved, you can contact our Customer Support Team at Toyota GB.
Please provide us with the following information:
Once received, your complaint will be assigned to an advisor who will take the lead on your complaint and provide you with a reference number.
In most cases we’ll need to liaise with your Toyota Centre.
We may pass your complaint on to them and, at our request, they may contact you.
We will aim to provide you with an update in 3 working days.
If after speaking with your Toyota Centre and Toyota (GB) PLC you feel your concerns have not been resolved, you can contact The Motor Ombudsman for an independent opinion.
The Motor Ombudsman is also our appointed Alternative Dispute Resolution (ADR) provider, and so can provide free and impartial adjudication on the New Cars, Vehicle Sales and Service and Repair Codes.
The easiest and quickest way to resolve any concern you have is to contact us directly.
Telephone: 0330 107 9477
Monday to Friday - 9am to 5.30pm
Write to: The Customer Relations Team, Toyota Financial Services, Great Burgh, Burgh Heath, Epsom, Surrey, KT18 5UZ
Financial Ombudsman Service
If you are still dissatisfied with our decision you may wish to refer the complaint to the Financial Ombudsman Service, for an independent review.
Please note that the Financial Ombudsman Service will only consider your complaint once you have tried to resolve it with us, so please share your concerns with us first and we will do all we can to help.
Telephone: 08000 234 567
Write to: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR
The Financial Ombudsman Service will only consider your complaint once you have tried to resolve it with us, so please take up your concerns with us first and we will do all we can to help. As a member of the Finance and Leasing Association (FLA), we support and fully comply with their code of practice, which covers the way that we will work with you. If you would like to see a copy of this code please visit the FLA web site. www.fla.org.uk