1. Toyota Legal Information
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Legal Information


On this page we (Toyota (GB) PLC) set out the terms that govern the use of this website. By accessing this website you are deemed to have accepted the latest version of these terms. If you are unwilling to accept these terms (which are non-negotiable) please do not use this website.

We may change the terms that govern the use of this website at any time without notice by updating this webpage. It is your responsibility to check this webpage if you want to see the latest version of these terms.


Purpose and target audience of website

This website is for your personal use only and is not to be used for any commercial purpose, whether directly or indirectly, without our prior written consent.

This website is directed solely to the following territories for which we have national marketing and sales responsibilities so far as the supply of Toyota vehicles, parts and/or accessories is concerned ("the Relevant Territories"): England, Wales, Scotland, Northern Ireland, the Isle of Man, and the Channel Islands.

We have no objection to people outside the Relevant Territories visiting the website provided that they abide by these terms and they recognise that we can only fulfil requests for information and services that are made from within one of the Relevant Territories. It is for people outside the Relevant Territories to ensure that they comply with any local laws when accessing this website.

"If you want information about the availability of Toyota products and services outside the Relevant Territories then you should contact the Toyota national marketing and sales company for the territory concerned. If this company is situated within Europe you may find their contact details on www.toyota-europe.com. Alternatively you should contact your nearest official Toyota dealer."

Website availability

While we endeavour to ensure the continuous accessibility and reliability of this website we cannot guarantee this. Similarly we cannot guarantee that it will always be free of programming errors or viruses although we use our best efforts to ensure that it is.

We reserve the right to deny or restrict access to this website to any one who we believe is or may be -

(1) engaged in any unlawful, malicious or offensive conduct; or
(2) otherwise contravening these terms.

We may suspend or terminate access to this website at any time without notice.

Availability and pricing of advertised products and services

All products and services advertised on this website may be withdrawn or altered at any time without notice. Images shown may not be to UK specification. Please check with your official Toyota dealer the availability and specification of Toyota products and services before placing any order for them.

All prices shown on this website are recommended retail prices. Prices relating to finance packages are provided for indicative purposes only and are subject to status and terms and conditions. This means that they may differ from the actual price quoted by an official Toyota dealer for a particular product or service.

Use of website

All copyright, trade marks, design rights, patents and other intellectual property rights (both registered and unregistered) pertaining to this website belong to us, other Toyota Motor Corporation (TMC) group companies and/or third parties. You have no right or licence to use any trade mark, design right or copyright owned or controlled by us, a TMC group company or any third party in relation to this website except as expressly provided in these terms.

You may only view, electronically copy and print the text, images and other content displayed on this website for your own information. The reproduction, modification, or other re-use of any content on this website for any other purpose, in particular any commercial purpose, without our prior written consent is prohibited.

You may not use this website for any unlawful or malicious purpose or in any manner which may cause offence to other website users.

We may edit or remove comments posted on this website.


Some of the product images contained on this website may relate to vehicles with different specifications to those that are available in the Relevant Territories. Please ask your official Toyota dealer to confirm the availability and specification of any vehicle that you are interested in if you have any questions in this regard.

The provision of information on this website about Toyota products and services does not constitute an offer by us to sell or supply such products or services to you directly through this website.

While we take care to ensure the information presented on this website is accurate and up to date, you should be aware that it may include errors or omissions. You should not therefore rely exclusively on this information when making any associated purchase decision. Instead you should consult your official Toyota dealer or your official Toyota service outlet.

To the fullest extent permitted by law, the information presented on this website is provided without any warranty, whether express or implied, including but not limited to any implied warranties of satisfactory quality, fitness for any particular purpose, non infringement, completeness or accuracy. From time to time this website may contain links to and from other websites. Unless we own such websites we accept no responsibility for such websites. Please see our Privacy Policy in this regard.

You should be aware that we permit Toyota Financial Services to advertise certain products and to provide certain services on this website. Please see the next section and our Privacy Policy in this regard.

We shall not be liable for any loss or damage that is alleged to be associated with the use of this website or any website accessed from this site including, but not limited to, any economic, consequential, indirect or special loss.

If any of these terms is found to be unenforceable through the Courts then it shall be severed and the remaining terms shall continue to apply.

Nothing in these terms shall exclude or limit our liability for death or personal injury resulting from our negligence.

Status disclosure

This website is owned by Toyota (GB) PLC. Toyota (GB) PLC is an appointed representative of Toyota Financial Services (UK) PLC and Kinto UK Limited, and an introducer appointed representative of Toyota Insurance Management UK Limited, all of which are authorised and regulated by the Financial Conduct Authority.

Toyota (GB) PLC is not a parent company nor a subsidiary of either Toyota Insurance Management UK Limited or Toyota Financial Services (UK) PLC. Toyota Insurance Management UK Limited and Toyota Financial Services (UK) PLC are not subsidiaries of each other.

Applicable law

These terms shall be governed by and construed in accordance with the laws of England and Wales. Unless we otherwise agree in writing any dispute regarding the interpretation of the terms that cannot be resolved informally shall be referred to and subject to the exclusive jurisdiction of the Courts of England and Wales.

Statement of Toyota (GB) PLC's policy regarding bribery, corruption and anti-competitive practices

Toyota (GB) PLC and its subsidiaries (collectively referred to as "the TGB Group") are committed to conducting business openly, fairly and honestly. The TGB Group therefore maintains a zero-tolerance policy towards bribery, corruption and anti-competitive practices. This policy applies to all TGB Group personnel plus certain contractors on each occasion they have contact with an individual, firm or organisation outside the TGB Group (collectively referred to as "External Persons") for Toyota business purposes. External Persons include without limitation: prospective and existing suppliers; prospective and existing customers; prospective and existing network centres and service outlets; public bodies with whom the TGB Group has a non-commercial relationship; charities; and competitors.

It should be noted that TGB Group personnel are required to report internally amongst other things:

(a) Any financial interest that they have or an associate of theirs has in an External Person. An associate is defined as including a spouse, a partner and any blood or step relative of the person making the declaration or their spouse or partner.
(b) The offer and receipt of all forms of business related gift and hospitality with limited exceptions.
(c) The rejection of the offer of any business related gift and hospitality, whether inward or outward.
(d) Any form of improper behaviour by an External Person or a work colleague.

The offer and receipt of certain types of gift and hospitality are prohibited to TGB Group personnel, for example personal payments that do not form part of legitimate business hospitality and all forms of gifts and hospitality that are offered during the process of bidding or tendering for contracts. Certain other forms of gift and hospitality are discouraged, for example gifts worth more than £25 and gifts and hospitality to family members. Any External Person that acts improperly may find their relationship with the TGB Group curtailed either at an individual or corporate level. Further action may be taken depending on the seriousness of the situation.

Toyota Customer Charter

At Toyota we are committed to providing a high level of customer satisfaction and quality products. Both Toyota (GB) PLC and our Toyota Centre network abide by the Chartered Trading Standards Institute approved Motor Industry Codes of Practice for vehicle sales, service and repair. However, we recognise that we may not always be able to offer dispute resolutions which suit all parties involved. 

The first point of contact should be the Toyota Centre you purchased your vehicle from when querying an issue with your vehicle or the service you receive. If this cannot be resolved this can then be escalated to the Centre Manager, or Managing Director of that particular group. 

Should this option not provide a suitable resolution, the next option is to contact The Motor Ombudsman. The Motor Ombudsman is a provider of Alternative Dispute Resolution, offering an impartial service to resolve a compliant. They can be contacted at www.themotorombudsman.org or on 0345 241 3008.

Our New Car Sales Commitment

All vehicles featured in our warranty, pricing and marketing publications will be advertised honestly. The most up to date information regarding your new vehicle purchase can be obtained from your Toyota Centre.

We advise that necessary precautions are taken in order to check that the specification, appearance and dimensions of your potential purchase match your requirements. A test drive of the vehicle is highly recommended and we suggest that any specification queries are taken up with your Toyota Centre before purchase.

Our Used Car Sales Commitment

If you are buying a used car you should check the vehicle history, check that the vehicle has all the features you need and thoroughly inspect the vehicle to ensure that you are happy with the condition. 

In the event of an issue arising through the purchase of a used car, the contract of sale is through the Toyota Centre and not Toyota (GB) PLC, therefore any issues should be taken up with the Centre Manager or, alternatively if you feel that your dispute is not resolved you can contact The Motor Ombudsman.


Other Relevant Web Links

Advertising Standards Authority www.asa.org.uk
Citizens Advice Bureau www.citizensadvice.org.uk/consumer
Trading Standards www.tradingstandards.uk/consumers/support-advice



Any correspondence regarding this notice should be addressed to: Toyota (GB) PLC, PO Box 814, Portsmouth, PO6 9AY.

© 2019 Toyota (GB) PLC

On this page, you can find a link to the Chair’s statement. This statement is produced pursuant to Regulation 23 of the Occupational Pension Schemes (Scheme Administration) Regulations 1996, as amended by subsequent legislation and explains how the Toyota (GB) Retirement Benefits Plan (1979) is meeting the governance standards that apply to occupational pension schemes that provide money purchase benefits (i.e. Defined Contribution schemes – DC).

New Test Method for Fuel Economy and Emissions

Since the 1980s, European new car emissions and fuel economy tests have been carried out using the New European Driving Cycle (NEDC). From 1 September 2017, a new test has been introduced, the Worldwide Harmonized Light Vehicles Test Procedure (WLTP), to give both car buyers and owners a more realistic understanding of a car's performance.

What is WLTP?

The European Union has developed a new test called the Worldwide Harmonised Light Vehicle Test Procedure (WLTP) which came into effect on 1st September 2017 for new type approvals and 1 September 2018 for all vehicles. This will replace the current New European Driving Cycle (NEDC) test procedure for establishing the official Fuel Consumption and CO2 emissions of new cars.

The new WLTP laboratory test will also be supplemented by an emissions test that measures pollutants directly on the road: RDE (Real Driving Emissions) and was brought in to the new testing regime to provide a closer representation of ‘real-world’ fuel consumption and CO2 figures and provide model specific values at the point of sale.

Source: http://wltpfacts.eu

What is RDE?

This takes place on real roads, the RDE test compliments lab tests by measuring that a car delivers low pollutant emissions on the road.

Real driving emission (RDE) tests will measure the pollutants, such as NOx, emitted by cars while driven on the road. RDE will not replace laboratory tests, such as the current NEDC and the future WLTP but it will be additional to them. Europe is the first region in the world to introduce such on-the-road testing, marking a major leap in the testing of car emissions.

Introducing Greater Clarity

Everyday tests, realistic results

The new WLTP tests will ensure that lab measurements now better reflect the situations you will experience in everyday life. This means that fuel consumption and emissions values displayed for new cars are a far better representation of what you are actually likely to achieve.

At Toyota, we welcome the change to WLTP, which will provide our customers with a more accurate basis for calculating fuel economy and emissions. As a leader in clean mobility, we’ve spent decades researching how to make vehicles that are kinder to the environment, producing technologies such as hybrid that have proved their value in reducing greenhouse gas emissions, and helping the move towards a low carbon society.

“Hybrid is the backbone of our powertrain programme and will help us cut our vehicle carbon emissions by 90% by 2050 compared to 2010.” 

Dr. Johan van Zyl, President and CEO of Toyota Motor Europe


NEDC to WLTP: What's Changing?

With advances in vehicle technology and changes in driving conditions, the near-40-year-old NEDC driving cycle test has been replaced. To give you a more accurate way of calculating and comparing a car’s fuel consumption and emissions, the new WLTP test introduces more realistic testing conditions, so that lab measurements better reflect the on-road performance of a car.

  • Test Cycle

    Dynamic tests which are more representative of real-driving behaviour

    Cycle Distance

    23.25 kilometres long, over twice the old distance

    Optional Equipment

    Additional vehicle options (impacting CO2 and consumption) are taken into account

    Gear Shifts

    Each vehicle has different, rather than fixed, gear shift points

  • Cycle Time

    Test lasts 30 minutes, an increase of 10 minutes

    Driving Phases

    More dynamic phases: 52% urban and 48% non-urban

    Average & Maximum Speeds

    Average speed is 46.5km/h (an increase of 12.5km/h) while top speed is raised to 131km/h

    Test Temperatures

    Measurements now taken at 23ºC (and CO2 values corrected to 14ºC) vs 20-30ºC.

What does WLTIP mean for me? 

WLTP will facilitate a better means of assessing how high the fuel consumption and CO2 emissions of the vehicle may be on average. At the same time, however, more realistic values will also mean higher consumption and CO2 values for vehicles with combustion engines and a lower electric range for electric vehicles (including plug-in hybrids). These new tests will not have any effect or change the performance of the vehicle.

As Toyota transition to WLTP the following type approval timings will apply:

Commercial and Passenger vehicles (types M1 and N1 (i)):

  • From September 2017, all new model introductions are subject to WLTP type approval and Real Driving Emissions (RDE) testing.

  • From September 2018, all new registrations need to comply to WLTP type approval.

  • From September 2019, all new registrations need to comply to RDE testing. Light Commercial Vehicles (Category N1

  • From September 2018, all new Light Commercial vehicle model introductions will be subject to WLTP type approval and Real Driving Emissions (RDE) testing.

  • From September 2019, all new registrations of Light Commercial Vehicles need to comply to type approval under WLTP and all new registrations will be subject to RDE testing.


Further Information

What impact will this have on taxation?

From 1st April 2020 WLTP CO2 figures will be used to calculate your vehicles first year VED tax payment, often referred to as VED – please visit the government vehicle tax rates page for a full listing of vehicle tax rates from 1st April 2020. From 6th April 2020, WLTP CO2 figures will be used for company car tax purposes – please visit the government rates and allowances page for full listing of company car tax rates from 6th April 2020.

Will WLTP test for other air quality pollutants?

WLTP is also used to measure substances such as carbon monoxide (CO), hydrocarbons (HC) and oxides of nitrogen (NOx) and particles (PM/PN).

When will light commercial vehicle values change?

WLTP certification is mandatory for all light commercial vehicles from 1 September 2019.


Modified: 20 December 2019

Information correct at time of publication.

A. Purpose

This document sets out the policy of Toyota (GB) PLC (“TGB”) regarding the purchase of goods and services. It applies to all staff including employees and contractors. 

Our policy is to seek the purchase of goods and services from suppliers that enhance positive impacts on the environment and society whilst meeting our business requirements. By incorporating social, environmental and ethical considerations into procurement decisions we endeavour to make a positive contribution to the environment and society.

B. About this policy

In support of this policy TGB will: 

  1. assign responsibility to named responsible individuals and provide adequate management oversight; 
  2. allocate funds for the effective direction, implementation and continuous improvement of this policy;  
  3. measure and monitor the application of this policy; 
  4. review this policy at least once every two years; and 
  5. conduct an environmental, social and ethical assessment of relevant suppliers. It is understood that all organisations that we do business with must comply with relevant national and international regulations. In the event of any conflict between those laws and this policy, then the provisions that give the greatest level of protection should be applied. 

No individual who works for TGB may commit the company to any form of financial expenditure unless they follow this policy.

C. Knowing our supply chain

TGB has an obligation to be aware of the working conditions and other practices used within our supply chain. It is our policy to carry out an appropriate level of due diligence, relating to the financial status and the other factors outlined below in this document, on all business partners. This must always be completed before any new supplier is engaged.

D. TGB’s Commitment

This policy sits within our established procurement practices that ensure a fair and transparent procurement process that operates in line with all applicable laws and regulations. To ensure that this policy works adequately, TGB will: 

  1. work collaboratively with suppliers to improve environmental, social and ethical standards; 
  2. protect the confidentiality of information entrusted to us; 
  3. require suppliers to realise reasonable environmental, social and ethical standards; 
  4. ensure that all TGB staff are aware of this policy; 
  5. ensure that compliance with this policy is applied equally to all of our suppliers; 
  6. seek to exert commercial influence where we are confident that improvements can be made in environmental, social or ethical performance of suppliers; 
  7. ensure that all suppliers’ staff working on our premises are afforded the same levels of respect and safety as our own staff; 
  8. base our supplier selection on objective and transparent criteria that include the consideration of environmental, social and ethical performance; 
  9. cease trading with suppliers showing persistent disregard for important elements of environmental, social and ethical performance or that do not meet our internal criteria for selection; 
  10. act as an advocate for responsible supply chain practices within our industry sector; and 
  11. use a risk based approach to ensure we focus on those areas where the risk is greatest and maximum impact can be achieved.

E. Procurement Process

  1. The rationale behind supplier selection is to ensure suppliers have the capacity, the capability and have a fair opportunity to contract with TGB. The process includes: 
    • identifying our own business requirements;
    • researching the market for the goods and services required;
    • developing a procurement strategy, assessing and selecting potential bidders; 
    • completion of our tender process; and 
    • selecting the supplier/s that offer the best fit with all selection criteria. 
  2. Credit checks will be run against potential suppliers to ensure TGB is aware of trading history and their ongoing viability as a business. 
  3. When selecting suppliers TGB may request certain information and documentation. We may also require suppliers to register with our preferred due diligence portal to allow effective checking of all suppliers to be completed. Weighted selection criteria include quality, financial viability and sustainability. 
  4. TGB standard terms and conditions will be entered into with suppliers, as a minimum requirement. For any transaction above £30,000 a full legal agreement, rather than standard form terms and conditions, should be used between the parties. TGB’s Procurement and Legal & Compliance departments will advise on which agreement is to be used.

F. Expectations of our suppliers

TGB expects that all of our suppliers adhere to the following principles. All suppliers should: 

  1. have management systems in place to enable compliance with all relevant legal requirements and this policy in their own operations and those of their supply chain; 
  2. comply, at all times, with all relevant international labour conventions; 
  3. communicate their expectations for compliance on the issues covered in this policy to all relevant employees and suppliers; 
  4. provide evidence, upon reasonable request from TGB, to enable assessment of their compliance with this policy; and 
  5. demonstrate continuous improvement in their approach to sustainable and responsible purchasing.

G. Importance of working conditions

TGB does not use or accept any forced, bonded, involuntary or child labour. We will only ever work with people that choose to work freely. We respect the right of everybody to equal opportunities and insist that all business partners meet our own standards. We expect our suppliers and business partners to adopt and demonstrate the following minimum standards: 

  1. Child Labour: Organisations should ensure the effective long-term elimination of child labour. No young person under 18 should be employed at night or in hazardous conditions. 
  2. Forced Labour: There should be no use of forced, bonded or involuntary labour. No worker should ever be required to lodge a “deposit” or identity papers with their employers. All workers should be able to leave after giving reasonable notice. 
  3. Health & Safety: All employees should expect to work in an environment that is both safe and healthy. Adequate steps should be taken to prevent accidents occurring in the normal course of work. All workers should receive suitable health and safety training and have access to clean toilet facilities and clean drinking water as required. 
  4. Abuse: Physical abuse (actual or threatened), all forms of harassment, verbal abuse and any other form of intimidation are never acceptable. Disciplinary and grievance procedures must be clearly documented and communicated appropriately. 
  5. Freedom of Association: All workers have the right to form and join organisations of their own choosing without prior authorisation. 
  6. Working Hours: Working hours should not be excessive and shall comply with relevant national laws. Overtime should only be voluntary. 
  7. Equal Treatment: Organisations will seek to eliminate all forms of discrimination in access to employment, training and working conditions. 
  8. Remuneration: Wages and benefits given to workers should meet national standards. All workers should be provided with written information on their pay and conditions. 
  9. Employment terms: All workers should be provided with written contracts which detail the terms and conditions of their employment in an understandable way. Work performed should be on the basis of recognised employment law and practice. 
  10. Community impact: Organisations are encouraged to support the communities in which they operate through appropriate community initiatives.

H. Ethical Trading

TGB is committed to respecting the dignity, liberty and equality of everyone that we work with. This includes maintaining an interest in the business practices used by companies and business partners that supply goods or services to us. 

All of our suppliers must be able to demonstrate the existence of proportionate processes and procedures to implement appropriate staff guidelines and codes of conduct. Suppliers should ensure that management systems and practices are in place to ensure the prevention of: 

  1. money laundering; 
  2. insider trading and market abuse or manipulation; 
  3. conflicts of interest; 
  4. fraud, bribery and corruption and other improper payments, gifts or hospitality; and 
  5. unauthorised access to personal and business information.

I. Energy & Environment

The Toyota Group’s commitment to protecting and respecting the environment forms an important part of its Guiding Principles. We seek to ensure that appropriate attention is paid to environmental issues in the purchase of all products and services for our business. All suppliers should be able to demonstrate: 

  1. documented policies relating to environmental performance and energy management; 
  2. the ability to monitor and review environmental performance and energy efficiency; 
  3. the degree to which their operations are covered by recognised environmental management systems and any intentions towards such accreditation; 
  4. the awareness of potential environmental risks inherent in their operations; 
  5. the implementation of processes to mitigate or minimise potential environmental risks; 
  6. the degree to which products and services have been designed with environmental considerations in mind. 

As part of their commitment to good environmental performance, all suppliers should seek to:

  1. minimise the use of energy, water and raw materials where practical;
  2. maximise the use of recyclable and renewable materials including energy; 
  3. make practical efforts to minimise waste and dispose of it in a safe, efficient, and environmentally responsible manner; and 
  4. avoid contamination of the local environment and ensure that emissions, air, noise and odour pollution is, as a minimum, within nationally defined limits.

Changes to our Procurement Policy

You should note that we may change this Procurement Policy without notice. Please check back frequently to see any updates or changes made to this statement.

Contact Us

Questions, comments and requests regarding this Procurement Policy are welcomed and should be addressed to: 

Legal & Compliance 
Toyota (GB) PLC 
Great Burgh 
Burgh Heath 
KT18 5UX

Toyota (GB) PLC and Toyota Financial Services (UK) PLC

Modern Slavery Statement 2023

For the financial year ending 31st March 2023


1. Introduction

Toyota (GB) PLC ("TGB") and Toyota Financial Services (UK) PLC ("TFSUK'") (together ("we" or "Toyota")) continue to implement and endorse responsible business practices to ensure compliance with all applicable modern slavery legislation and to uphold the integrity of our brands, "Toyota' and 'Lexus'. This statement sets out the actions we have taken to prevent modern slavery and human trafficking within our businesses and supply chains.


We work closely with our UK manufacturing operations, Toyota Motor Manufacturing (UK) Limited ("MUK"), to share best practice and experience. We are continuing to publish TMUKs' statement on the TGB website alongside our own ot ensure customers, suppliers and other stakeholders have transparency in understanding our approach to modern slavery.


Defining Modern Slavery


The term "modern slavery" encompasses the offences of slavery, servitude, forced, compulsory labour and human trafficking. The Home Office have confirmed that in 2022 there were 16,938 potential victims of modern slavery in the UK, which represented a 33% increase compared to figures in 2021. The Government are particularly concerned that modern slavery could occur throughout an organisation's procurement activities and highlight sectors such as mining, construction, healthcare, and logistics to be high risk.


Despite the challenges in identifying modern slavery, there are generic indicators often present. While this is not exhaustive nor conclusive, these can help to identify potential victims. Victims may appear anxious or fearful and may isolate themselves from others. They could be threatened with violence, potentially having injuries that they are unable to explain to others. They may have very few possessions, including a lack or absence of normal identification documentation. Further, they may not be allowed or travel on their own or appear to be in a controlling relationship.


2. A Toyota Insight

Toyota manufactures and distributes both Toyota and Lexus vehicles and offers financial services. With this goal, Toyota has generated a global presence and is one of the world's largest automobile manufacturers.


Toyota's vision is constantly evolving. We are working towards the offering and availability of diverse mobility solutions and a more sustainable world, both within the business and in the vehicles we manufacture. Our "Beyond Zero" ambition is at the forefront of this. Currently, we offer four different electrified powertrains and plan to build 40 new or updated electric vehicles by 2025 aimed to reducing or removing tailpipe emissions.


We are exceptionally proud of our Worldwide Official Mobility Partnership with both the International Olympic and Paralympic Committees in our mission to give freedom of movement to humankind.


As the ultimate parent company of both TGB and TFSUK, Toyota Motor Corporation ("MC") set the direction and principles which its subsidiaries follow. These principles consist of conducting business with honesty and integrity, respecting people and maintaining good relationships through open and fair communication. TGB and TFSUK ensure this approach is adopted and implemented by senior management at a national level.


3. How We Operate

TGB is the national sales and marketing company for Toyota and Lexus in the UK, focused on managing the franchise retail network, supporting customers and the sale and marketing of Toyota and Lexus parts and vehicles. Most of our vehicles are sold to customers through our appointed retailer network but we are increasingly responding to customer demands by selling direct to customers using our online channels and other online partnerships. Additionally, we supply private corporations and public sector organisations with fleets of vehicles to support their business needs. We manage relationships with our aftermarket suppliers, ensuring they share our values and work with us to uphold the integrity of our brands.


TFSUK offers and provides finance products and solutions, such as Hire Purchase products. These finance products are for new and used vehicles and for private and business customers. TFSUKs' finance products are available for Toyota brand and Lexus brand vehicles or any other brand vehicles. TFSUK operates under its primary trading names 'Toyota Financial Services," 'Lexus Financial Services' and 'RedLine'. TFSUK is not an insurer but in a capacity of an insurance mediator TFSUK offers specific insurance types covering Total Los Asset Protection and Minor Damage Protection.


4. Our Policy

We maintain a clear and comprehensive Modern Slavery Policy which is reviewed, updated, and approved by the Board of Directors regularly.


Our Policy reiterates our zero-tolerance approach to human rights infringements and reinforces our seven Guiding Principles.


Our Policy forms part of the induction process for every individual that works for us. We require all staff to read, understand and comply with this Policy to foster an ethical corporate culture.


TGBs' Sustainable Purchasing Guidelines which documents our expectations towards suppliers are clear in stating that the business does not tolerate forced labour or any other form of modern slavery including human trafficking.


We hold all our contractors, suppliers and other business partners ot the same high standards. We include relevant prohibitions against modern slavery in our tendering and contracting processes. We place clear obligations on suppliers to hold their own suppliers to the same high standards. Where appropriate, we grant ourselves rights to audit and terminate supplier relationships where necessary and require our suppliers to do the same.


It is the responsibility of every individual in any part of our business or supply chains to prevent, detect and report modern slavery. We have a reporting system which supports internal reporting as well as reporting via in-management route, and in both cases supports anonymous reporting. The Board of Directors have overall responsibility for ensuring compliance with this policy and are supported by the wider Legal and Compliance teams


5. Ensuring Due Diligence in the Supply Chain

Our Procurement and business teams are critical in conducting supplier due dilligence. In every instance a check wil be done on suppliers' financial status. Acompany's financial status can be a key indicator for assessing risk.


Before the restraints imposed by the COVID-19 pandemic, TGB would undertake numerous Modern Slavery audits every year. With restrictions now lifted, we have renewed this effort by returning to physical audits. So far in 2023, we have completed supplier audits and a further two are in the planning stage.


Whilst TFSUK's business si primarily the provision of financial services and not the direct provision of physical goods, TFSUK require their partners to comply with modern slavery laws and clearly oblige its suppliers to do so under their service contracts.


6. Risk Assessment

Both TGB and TFSUK can reasonably be considered low risk companies for modern slavery. This is largely because the discreet activities carried out and many of those employed by both companies cover predominantly professional and administrative services. We have identified and acknowledged that there is a degree of exposure to modern slavery situations for those who support our businesses for example service providers that maintain our office building and facilities. We assert that such exposure remains relatively low risk considering our assessment of the service providers and our applicable policies and processes.


Many of the companies that supply us fall within the scope of section 54 of the Modern Slavery Act 2015 and are obliged to produce their own Modern Slavery Statements, making them aware of the requirements they must follow and thereby reducing risk. It is our intention in the next reporting year to widen the scope of our reporting and enhance our focus on the customer journey.


7. Mitigation



We are proud of the comprehensive training we provide to all our staff. This training comprises of a mandatory e-learning module that is required to be completed annually. This equips all staff with the awareness and skils ot identify and report any acts of modern slavery, within and outside of the workplace.


Whistleblowing Policy


Our Whistleblowing Policy provides al staff with a simple process for reporting suspected instances of modern slavery. This sets out the procedure in which a concern can be raised internally or via a third party whistleblowing helpline. Reports can be made anonymously and every concern is thoroughly investigated and protection and support are provided for whistleblowers.


Our Standard Terms and Conditions

The Terms and Conditions on which we engage with suppliers afford us rights of audit and termination should any incident of modern slavery occur. Looking forward, we will continue to develop our terms and conditions to ensure that they are always updated and afford maximum protection.



This statement is approved on behalf of Toyota (GB) PLC and Toyota Financial Services (UK) PLC with signed versions being held and stored securely.

Introduction and Commitment:

Toyota (GB) PLC is the sales and marketing company for Toyota and Lexus in the UK.

We wholeheartedly believe that diversity is critical to our future success. We look for input, impact and innovation from a range of talented people, irrespective of age, gender, race, religion or any other personal characteristic.

We pay men and women the same for work of equal value, and we regularly carry out internal and external benchmarking to ensure that this continues to be the case. We have a legacy Gender Pay Gap, but are taking proactive steps to ensure that, without discrimination of any kind, we continue to close the gap and help all our employees fulfil their maximum potential.

  • Extraordinary levels of engagement - Employer of choice

    Our employees have consistently told us that they have Extraordinary levels of engagement, as measured by the Best Companies to Work For list. We are proud to have maintained this level over a number of years, and to have featured in the Sunday Times Top 100 list every year since 2015.

    We want to be a company that people choose to work for, and choose to stay with. Our staff retention and engagement levels show that people love working here, and value the development and investment that they receive over the course of their career with TGB. We are continuing to develop the best possible employee experience, to enable everyone to be their best at work.

The difference between equal pay & gender pay gap

  • Equal Pay

    Equal Pay is the right for men and women to be paid the same, when doing the same or equivalent work.

  • Gender Pay Gap

    The Gender Pay Gap is the average percentage difference between all men’s and all women's hourly pay, regardless of their role or level.

Closing the gender pay gap

  • Traditionally the automotive industry has been less attractive to women, meaning that we need to work harder to attract female talent. We are consciously reviewing the way that we advertise vacancies to ensure that we do not inadvertently discourage women from applying.

    We have increased the use of social media platforms to help people outside TGB to understand the type of employer we are, what we offer, and how we can help them to be their best.

    We continue to link with external organisations to support our work, including the 30% club and the Automotive 30% club, as well as investing in ongoing development to enable our female employees to address any barriers to developing their careers. These internal and external networks help us to share knowledge and best practice, as well as to attract, engage, develop and retain great talent, increasing the levels of women in our business.

Toyota (GB) PLC's gender gap aspiration

We want TOYOTA (GB) PLC to be an Employer of Choice as a company that people choose to work for and that people are happy to have chosen.

It is critical, therefore, that we continue to improve our gender mix by ensuring we attract more female candidates, and encourage and facilitate a higher proportion of women progressing through the organisation, which inevitably will close the Gender Pay Gap.

Our aspiration, therefore, without any form of positive discrimination, is for 30% of senior roles to be filled by women by 2030.

The information in TGB’s Gender Pay Gap Report comes from a data snapshot taken on 5th April of the relevant year. This information is a fair and accurate representation of TGB’s Gender Pay Gap.

Scott Thompson, President & Managing Director, Toyota (GB) PLC

Toyota UK Tax Strategy

This tax strategy applies to the UK companies listed under point 5 in the attachment which are part of the wider corporate group wholly owned by the Japanese ultimate parent company, Toyota Motor Corporation. These UK Companies are involved in automotive vehicle and parts production and sales operations as well as consumer financing operations in the UK region. This tax strategy complies with the statutory obligations of section 161 and paragraph 19(2) of Schedule 19 of Finance Act 2016 which requires large groups to publish their UK tax strategy, and will be annually reviewed for necessary adjustments.

Statement of Investment Principles – Money Purchase Section – September 2020 and Investment Implementation Statement 2023

On this page, you can find a link to the Statement of Investment Principles for the Money Purchase section (also known as the Defined Contribution or ‘DC’ section) of the Toyota (GB) Retirement Benefits Plan (1979). This statement has been prepared by the Trustees in accordance with Section 35 of the Pensions Act 1995 and outlines the principles governing the investment policy of the Plan and the activities undertaken by the Trustees to ensure the effective implementation of these principles.

Statement of Investment Principles – Defined Benefit Section – March 2023 and Investment Implementation Statement 2023

On this page, you can find a link to the Statement of Investment Principles for the Defined Benefit section of the Toyota (GB) Retirement Benefits Plan (1979). This statement has been prepared by the Trustees in accordance with Section 35 of the Pensions Act 1995 and outlines the principles governing the investment policy of the Plan and the activities undertaken by the Trustees to ensure the effective implementation of these principles.

1.    About this policy

Toyota (GB) PLC (“TGB”) is committed to conducting our business with honesty and integrity and we expect all staff to maintain high standards of behaviour. Any suspected wrongdoing should be reported at the earliest opportunity using the methods set out below.

This policy covers all of TGB’s employees, officers, contractors employed via a service company providing services to TGB, casual workers and agency workers (referred to in this policy as ‘staff’). 

This policy sets out the key principals and processes of TGB’s Whistleblowing Management System: the objectives of which are to provide clear & accessible mechanisms for reports of wrongdoing:

• to be received, assessed, and concluded

• the ability to report anonymously and outside of TGB’s management hierarchy

• provide support and protection to whistleblowers • and to ensure reports are dealt with promptly.

TGB’s Whistleblowing Management System is built on the principals of trust, impartiality & protection and will be continually improved as required. 

It has been developed in line with ISO 37002 the international standard for Whistleblowing Management Systems and the Public Interest Disclosure Act 1998.


2.    What is whistleblowing?

Whistleblowing is the reporting of a genuine concern of suspected wrongdoing or dangers in relation to our business activities. Reportable issues may include but are not limited to: 

• involvement in bribery, fraud or other criminal activity

• bullying, harassment or victimisation in the workplace

• breaches of confidentiality, privacy or security

• danger to the health and safety of individuals

• damage to the environment

• any breach of legal or professional obligations

• any attempt to conceal any of these activities 

• conduct likely to damage TGB’s reputation 

• any other breach of TGB’s Code of Conduct  


Whistleblowing Management  

The Whistleblowing Management Lead is the General Manager, Legal & Compliance. The Top Management team consists of the General Manager Legal & Compliance, General Manager People & Workplace Experience and Director Finance, Systems & Legal, who are committed to operate independently and impartially.

The Governance Risk and Compliance Committee (GRCC) has oversight of the whistleblowing management function and the top management team report into GRCC for whistleblowing matters.


3.    Genuine Concerns

The law recognises “protected” disclosures. A “protected” disclosure is made when you have a reasonable belief that wrongdoing is occurring or has occurred and that this has arisen out of TGB’s business operations. No complaint should ever be made frivolously or maliciously and must be made in good faith. If you are uncertain whether a matter falls within the scope of this policy (e.g. if you are concerned about certain activities but you are unsure if any law has been broken or if any individual is acting outside the boundaries of their authority) you may speak in confidence to Legal & Compliance, to the Director of Finance, Systems & Legal or to our external whistleblowing hotline, Safecall.

No one should conduct any investigation or take any steps on their own in relation to any suspected or actual behaviour as to do so could prejudice any subsequent investigation.


4.    How to raise a concern


(a)   Internal channels

We hope that in most cases you will feel able to raise any concerns that you may have with your line manager, function director, People Business Partner or with a member of the legal team. However, where you feel unable to do so for any reason, you should contact the General Manager of Legal & Compliance, General Manager of People & Workplace Experience or the Director of Finance, Systems & Legal. Any concern raised through these internal channels may be made orally or in writing. Additionally, issues may be submitted anonymously should the individual raising the concern wish not to be identified. In all cases the individual has the right to remain anonymous. 

If you raise any issue internally - by raising your concern with any member of the management team or your People Business Partner - they will ask you for some initial information about your concern, completing with you an Initial Whistleblowing Concern Disclosure Report. This report will be sent to the GM Legal & Compliance and/or GM People & Workplace Experience.

Following this, an initial meeting with appropriate representatives of TGB (most likely the Legal & Compliance team in the first instance) will be arranged to discuss your concerns at the earliest opportunity. You may bring a colleague with you to any scheduled meeting. You will be notified in advance of the proposed representatives of TGB who will attend this meeting. 

You may wish to consider the additional mechanisms we have in place, setting out our expectations and commitments to provide & promote a safe, healthy and fair environment for all:

• TGB Code of Conduct 

• Anti-Bullying & Harassment Policy 

• Grievance Policy 

• Employee Assistance Portal (EAP) – for advice and support 


(b)   Safecall whistleblowing helpline

TGB recognises that you may not be comfortable raising certain issues internally and so it has engaged Safecall, an independent, confidential reporting service. The service is available for reporting all concerns that relate to TGB’s business operations. Reports made to Safecall may be made anonymously.

The Safecall service is available 24 hours a day 365 days a year. It is staffed by trained and highly skilled professional call handlers who are experienced in dealing with whistleblowing concerns. You may contact Safecall by phone, email or via their website:



Phone 0800 915 1571
Email tgb@safecall.co.uk
Website File a Report - Safecall Ltd

When you contact Safecall by telephone you will be asked by the call handler to explain your concern in as much detail as possible. During the call, the call handler will take notes and may ask you questions based on the account you give. Once complete, Safecall will send a written report to Legal & Compliance and/or senior management at TGB. 

For further information about Safecall please contact Legal & Compliance.


5.    Confidentiality

The whistleblower and any subjects of a whistleblowing disclosure will be afforded confidentiality. Where it is likely that a whistleblower’s identity is known (or they are easily identifiable due to the information provided) or identity needs to be revealed by law, the whistleblower will be notified beforehand in so far as is possible. Disclosing identity during the investigation can be required to proceed further. Anonymous disclosures can limit the ability to both investigate and protect the individual. 

Staff should feel able to voice whistleblowing concerns openly under this policy. 


6.    Investigation & Conclusion

All protected disclosures will be thoroughly investigated. All investigations will be carried out fairly, promptly and appropriately. 

Once we have received details of your initial concern or the report provided by Safecall, we will acknowledge receipt of your contact within 3 working days and our investigation will commence. This will initially be undertaken by Legal & Compliance but depending on the nature of the issue reported it may be necessary for other departments, our parent company (e.g. TME or TMC), an external auditor, an external legal services provider or a regulator to be appointed to assist with the investigation.

Where possible, the person raising the concern will be advised of any such involvement and of the projected timeframe for investigation. In addition, regular update meetings with the whistleblower will be held should these be required (and possible).

Once an issue has been fully investigated, a report will be produced by Legal & Compliance (or any other appointed external party). This report will be shared with TGB’s Whistleblowing Management Team and, where possible, the individual raising the concern. In addition, all instances of whistleblowing will be reported to TGB’s Governance Risk & Compliance Committee and on a quarterly basis with the TME Compliance Officer. 

A protected disclosure made under this policy will be considered concluded when no further action is considered necessary in response to a report, where fact finding determines no further investigation is needed or where the report is referred to another process to be dealt with.


7.    If you are not satisfied 

In the event of an investigation being unsatisfactory to the whistleblower, they are invited to raise their concerns in writing with the President & Managing Director or TME’s Compliance Officer. Should a whistleblower feel that these are not appropriate channels for further complaint then they may wish to consider making an external disclosure (see paragraph 8 below).


8.    External disclosures

The aim of this policy is to provide an internal mechanism for reporting, investigating and remedying any wrongdoing in the workplace. In most cases you should not find it necessary to alert anyone externally. 

However, there may be some circumstances where you may feel it is appropriate for you to report your concerns to an external body such as a regulator. We encourage you to seek advice before reporting any concern to any party outside of TGB or Safecall. “Protect” is an organisation that offers independent, free and confidential support for whistleblowers.



Phone (020) 3177 2520
Website https://protect-advice.org.uk/


9.    Protection and support for whistleblower

TGB aims to encourage transparency and openness and will support anyone raising a genuine concern under this policy, even if they turn out to be mistaken.

Whistleblowers are protected in law from detrimental treatment as a result of making protected disclosures. If you believe that you have suffered any such treatment, you should inform Legal & Compliance or Safecall immediately. If the matter is not remedied, you should raise it formally using TGB’s formal grievance procedure. 

Nobody may threaten or retaliate against a whistleblower in any way. Any individual involved in such conduct will be subject to disciplinary action, which may include dismissal. 

Should TGB conclude that a whistleblower has made false allegations maliciously or with a view to personal gain, the whistleblower may be subject to disciplinary action, up to and including dismissal. 


10.    Review of this policy 

This policy shall be subject to review at least once every two years or when there is a requirement to change it should that be sooner.  


11.    Further questions

Should you have any queries or concerns about this policy please contact Legal & Compliance.


12.    Data Privacy, Protection & Retention

The investigation & reporting of actual or suspected wrongdoing involves the processing of personal data. All personal data will be processed in strict compliance with applicable privacy laws and regulations. TGB will only process personal data that is relevant for the case handling and such processing will be done in a proportionate manner. Reports and personal data will be kept for as long as deemed necessary.