Contact Us

At Toyota we welcome enquiries from new and existing customers - and don’t forget, you can also contact your local Toyota dealer for a swift response too. Either way, we look forward to hearing from you.

Check our FAQs first – you may find an answer more quickly

Frequently Asked Questions

Toyota Dealers and Toyota Service Centres

From new models to financing, technical matters to servicing – or anything else - your local Toyota dealer has the expertise to swiftly answer your enquiry.

Find your local dealer

Email

Have a question or query? Email it here.

Email us

Certificate of Conformity Requests

Are you looking to obtain a Certificate of Conformity from Toyota? Download the PDF below and ensure you follow each of the steps so we can assist you as quickly as possible:

Download PDF

Technical Issues

For help with phone connectivity, navigation and My Toyota:

Open Monday to Friday from 9:30am - 5pm

0344 701 6202
multimedia@toyota.co.uk

For third parties wanting repair advice:

Toyota Finance Agreement

My Finance is available to download where you can manage your Toyota Finance agreement, if you prefer to speak to our team about settlement quotes and all other Toyota finance enquiries:

Open Monday to Friday from 9am – 5.30pm

0370 850 5533 customerexperience@uk.toyota-fs.com

If you are experiencing difficulty making payments on your Toyota finance agreement:

0370 243 0804 customeroutcomes@uk.toyota-fs.com

If you have any queries regarding Payment Protection Insurance (PPI) please email us so we can deal with your query quickly:

ppi.queries@toyota-fs.com

Toyota Insurance Products

GAP Insurance gives protection to cover the financial cost of your car if it’s written off in an accident, for policy enquiries:

Open Monday to Friday from 9.30am - 5pm

01454 270200

SMART Cover gives protection for those minor dents that are part of daily driving, for policy enquiries:

Open Monday to Friday from 9.30am - 5pm

0800 012 1830

Toyota Motor Insurance customer service enquiries:

Open Monday to Friday from 9am - 7pm

Open Saturday from 9am - 4pm

0345 293 9460 enquiries@toyota-insurance-quote.co.uk

Toyota Motor Insurance sales and renewals:

Open Monday to Friday from 9am to 7pm

Open Saturday from 9am to 4pm

0800 350 500 enquiries@toyota-insurance-quote.co.uk

To report a claim, please contact us on:

0800350500

(lines are open 24 hours a day, 365 days per year)

Toyota Roadside Assistance

Toyota Roadside Assistance membership enquiries and renewals:

Open Monday to Friday from 8am - 5pm

Open Saturday from 9am - 1pm

0344 701 6201 toyotaroadsideassistance@thewarrantygroup.com

Toyota Extended Warranty

Toyota Extended Warranty enquiries and renewals:

Open Monday to Friday from 9am - 5pm

0330 100 3312 motor.admin@thewarrantygroup.com

Recall

For recall enquiries:

Open Monday to Friday from 8am - 8pm

0800 044 3720

Toyota Customer Relations and all other enquiries

To speak to a member of the team at Toyota Head office:

Open Monday to Friday from 8:30am - 6pm

Open Saturday from 9am - 1pm

(excluding bank holidays)

0344 701 6202

Fleet Contacts

From finance offers to booking test drives – and more, Toyota’s fleet services team can help. Click on the option below that best suits your needs.

Name

Job Title

National Fleet Support Team

Region

National

Phone

01737 367 023

01737 367 023

Email

fleetrequests@tgb.toyota.co.uk

Name

Neil Spires

Job Title

Fleet Programmes, Motability and Customer Delivery Manager

Region

National

Phone

07811 624 565

07811 624 565

Email

neil.spires@tgb.toyota.co.uk

Name

Stephen Russell

Job Title

Area Fleet Sales Manager

Region

Scotland

Phone

07919 573 254

07919 573 254

Email

stephen.russell@tgb.toyota.co.uk

Name

Colette Mansell

Job Title

Area Fleet Sales Manager

Region

North West & North Wales

Phone

07713 210 796

07713 210 796

Email

colette.mansell@tgb.toyota.co.uk

Name

Lisa Buckley

Job Title

Area Fleet Sales Manager

Region

North East

Phone

07876 396 716

07876 396 716

Email

lisa.buckley@tgb.toyota.co.uk

Name

Collette Harris

Job Title

Area Fleet Sales Manager

Region

Midlands East

Phone

07713 214 418

07713 214 418

Email

collette.harris@tgb.toyota.co.uk

Name

James Dunne

Job Title

Area Fleet Sales Manager

Region

West Midlands

Phone

07788 913 780

07788 913 780

Email

James.dunne@tgb.toyota.co.uk

Name

Hayley Kirby

Job Title

Area Fleet Sales Manager

Region

Midlands South & East Anglia

Phone

07876 396 556

07876 396 556

Email

hayley.kirby@tgb.toyota.co.uk

Name

Kevin Tillotson

Job Title

Area Fleet Sales Manager

Region

South Wales & South West

Phone

07827 233 484

07827 233 484

Email

kevin.tillotson@tgb.toyota.co.uk

Name

Lindsay Periera

Job Title

Area Fleet Sales Manager

Region

South West, London

Phone

07990 579 479

07990 579 479

Email

lindsay.pereira@tgb.toyota.co.uk

Name

Graeme Cator

Job Title

Area Fleet Sales Manager

Region

South East, London

Phone

07917 559 648

07917 559 648

Email

graeme.cator@tgb.toyota.co.uk

Name

Suzy Swift

Job Title

Area Fleet Sales Manager

Region

North West, London

Phone

07920 768 625

07920 768 625

Email

suzy.swift@tgb.toyota.co.uk

Name

Adam Hutchinson

Job Title

Area Fleet Sales Manager

Region

North East, London

Phone

07717 558 348

07717 558 348

Email

adam.hutchinson@tgb.toyota.co.uk

Name

Paul O'Connor

Job Title

Regional Fleet Sales Manager

Region

Northern

Phone

07764 249 745

07764 249 745

Email

paul.o’connor@tgb.toyota.co.uk

Name

Simon Calado

Job Title

Regional Fleet Sales Manager

Region

Midlands

Phone

07787 560 128

07787 560 128

Email

simon.calado@tgb.toyota.co.uk

Name

Stephen Craig

Job Title

Regional Fleet Sales Manager

Region

South East

Phone

07899 066 376

07899 066 376

Email

stephen.craig@tgb.toyota.co.uk

Name

Jake Miller

Job Title

CHL & Rental - North Manager

Region

North

Phone

07713 214 411

07713 214 411

Email

jake.miller@tgb.toyota.co.uk

Name

Robert Bryant

Job Title

CHL & Rental - South Manager

Region

South

Phone

07798 661 286

07798 661 286

Email

robert.bryant@tgb.toyota.co.uk

Whilst we always aim to help customers wherever possible, if you remain dissatisfied with the outcome and explanation we have provided, we would recommend you contact Motor Ombudsman. Motor Ombudsman is a member of the Chartered Trading Standards Institute approved consumer codes scheme and is a provider of Alternative Dispute Resolution (ADR), offering conciliation and arbitration. You can contact them via www.themotorombudsman.org or on their advice line 0345 241 3008. Their decision will be legally binding on both Toyota and you, as the consumer.

Toyota GB is responsible for covering sales and marketing in the UK only. Therefore, if your query relates to a vehicle or issue arising outside of the UK we may not be able to respond to you. We recommend that you contact the Toyota sales company in your country of origin in the first instance.

Contact us | Toyota GB