We are open, and look forward to welcoming you into our showrooms, which are operating under social distancing measures

UPDATED ON 19th July 2021

As lockdown restrictions are eased, different regions of the UK may be operating under different rules, but all of our dealers are committed to keeping you moving safely.

Check the information below to see how we can support you.

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Click and collect

New and used car sales areas in our dealerships are always open digitally and are able to talk to you by phone, messaging or video chat and can continue sales on a click and collect basis. All vehicle handovers will be outside, and home delivery options may be available in some areas.


Service, MOT, Maintenance & Repair

Our service departments throughout the UK are operating as normal and are fully open for servicing, MOT and repairs.

To make sure we have safe distancing measures, an appointment-only system will be in place, with protective screens at our service desks as well as cashless payments.

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Video Consultation with your local Dealer

Toyota's virtual showroom brings the dealership experience directly to you, with no need to leave the comfort of your own home. Our dedicated consultants can connect you digitally to our showrooms, enabling you to view a range of Toyota models at a time to suit you.


Social distancing measures in place

In line with the latest government advice, our dealerships are now open, and fully operational.

Social distancing processes are in place, and we recommend you make contact with your local dealer, in advance, to check opening hours, and arrange a pre-booked appointment before visiting.

To help you plan your visit, see the social distancing measures that we have in place.


Contacting Toyota Financial Services

The payment deferral scheme has now ended and if you did take a payment deferral your payments will resume as normal as long as you didn’t cancel your Direct Debit.
Reporting to Credit Reference agencies will continue as before. To ensure there are no issues with your future repayments please make sure that your Direct Debit is still active with your bank to continue payments.

If you are still experiencing financial difficulties, although the payment deferral scheme has now ended, we have a range of tailored support options which we can consider for you once we fully understand your circumstances. Our Customer Outcomes team will be happy to help, and they can be contacted on 0370 243 0804 – Option 3. Please quote your agreement number to discuss alternative options. Our offices are open Monday to Friday between 9am & 5.30pm.

Please be aware that call waiting times are higher than usual as we are receiving a high volume of calls.

If you would prefer, you can email our dedicated inbox COVID19@uk.toyota-fs.com

We also have a chatbot located in the bottom right-hand corner of the screen which can assist you.

If you have undertaken a payment deferral, please take a look at the FAQs below to be reminded of some important information.


Roadside Assistance

If you are a Toyota Roadside Assistance member, please call the number below for assistance: 
0800 246 824 or 01737 500 021.

Toyota Roadside Assistance continues to be available for new members and for existing customers to renew their policies from just £7 per month. To renew your vehicle’s cover please visit our roadside assistance page or contact our membership team on 0344 701 6201.

Payment Deferral FAQs

If you have had a payment deferral, here is a reminder of some important information

Am I able to be considered for additional or replacement finance?

Whilst a payment deferral is active, Toyota Financial Services is unable to consider you for any additional or replacement finance.

What will happen to my end date if I have taken a payment deferral?

A payment deferral will affect the date your agreement ends, and your agreement will be deferred by the number of monthly payments that you defer. It will delay the date of your final payment; the final payment is known as the guaranteed future value. The amount of your final payment will not change and there will be no additional interest charges. We should confirm that this payment deferral option is available only to assist with COVID-19 circumstances, all other terms of your agreement remain unchanged.

What are my options at the end of my agreement?

If you have a PCP agreement you will still have three options at the end of your agreement. Following a payment deferral, the value of your car may decrease over the extended term of your agreement. You should consider your end of agreement options carefully to decide which option is best for you in these circumstances. If you do have questions at the end of your agreement you can contact us to discuss your options.

Do I need to consider any additional costs during the extended period?

Your car needs to remain taxed and fully comprehensively insured during the additional month/s that your agreement will run. You may also need to pay for an MOT or vehicle service if these fall due during the extended period. Please also consider whether the term of any warranty you hold will expire prior to the new agreement end date.