We are digitally open for new and used cars, and workshops remain open as normal

Updated on 15.01.2021

Different regions of the UK are operating under various Social distancing measures – but all of our dealers are committed to keeping you moving. Check the information below to see how this affects your area.

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New and used car sales
New and used car sales areas in our dealerships are always open digitally and will be able to talk to you by phone, messaging or video chat. They can even send you videos of the product range too.

In line with the latest government advice, different regions of the UK are operating under various social distancing measures and we recommend you make contact with your local dealer, in advance, to arrange a pre-booked sales appointment before visiting.

If you are collecting a new or used car or van, please contact your chosen dealer to discuss the options available within your region and to arrange a pre-booked vehicle handover appointment. Vehicle handovers will be outside, so make sure you bring a coat! Home delivery options may also be available in some areas.

Find your dealer
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Service, MOT, Maintenance & Repair
Our service departments throughout the UK, will continue to operate as normal within the social distancing guidelines we have had in place for many months. Our workshops remain fully operational for servicing, MOT and repairs.

To make sure we have safe distancing measures, an appointment-only system will be in place, with protective screens at our service desks as well as cashless payments.

Book a service
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Buy online
You can also buy Toyota new and used cars online including arranging finance, and part exchange. 

Find out how easy it is to buy a new car online or buy a used car online.
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Video Consultation with your local Dealer
Toyota's virtual showroom brings the dealership experience directly to you, with no need to leave the comfort of your own home. Our dedicated consultants can connect you digitally to our showrooms, enabling you to view a range of Toyota models at a time to suit you.
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Social distancing measures in place
New and used car sales areas in our dealerships are always open digitally and will be able to talk to you by phone, messaging or video chat. They can even send you videos of the product range too.

In line with the latest government advice, different regions of the UK are operating under various social distancing measures and we recommend you make contact with your local dealer, in advance, to arrange a pre-booked sales appointment before visiting.

Our service departments throughout the UK, will continue to operate as normal within the social distancing guidelines we have had in place for many months. Our workshops remain fully operational for servicing, MOT and repairs.

To help you plan your visit, see the social distancing measures that we have in place.
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Contacting Toyota Financial Services
We are aware that a number of you may have financial concerns and questions you may wish to discuss with us at this time. If you are experiencing temporary financial difficulties because of the COVID-19 situation, we would prefer to discuss the best option available, with you. We will need to assess your individual circumstances and tailor the best solution for you. If you have already had payment deferrals totalling six months and still need our support, then please complete the Income and Expenditure Assessment form and email it to us at COVID19@uk.toyota-fs.com, alternatively contact us on the number below.

If you have not had payment deferrals totalling six months and would like to make a request, please complete our self-service questionnaire and email the request form to COVID-19PaymentDeferrals@uk.toyota-fs.com .

We are dealing with a high number of customer calls at the moment so please bear with us and we will try to respond to you within 7 days.

Our telephone number to contact us on is 0370 243 0804 - option 3, Monday to Friday between 9am -5.30pm.

Helpful links If you would like to get independent free advice, then contact the Citizens Advice Bureau or Step Change.
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Roadside Assistance
If you are a Toyota Roadside Assistance member, please call the number below for assistance: 
0800 246 824 or 01737 500 021.

Toyota Roadside Assistance continues to be available for new members and for existing customers to renew their policies from just £7 per month. To renew your vehicle’s cover please visit our roadside assistance page or contact our membership team on 0344 701 6201.

Customers Also Asked

I have a recall on my car – what should I do?

Recalls are a pretty rare occurrence but your safety and peace of mind means absolutely everything to us so we will always be completely clear about things like this.

If you want to know more about a recall you've heard about, or if you think your Toyota might be affected in any way, then please use our online recall checker now.

Check if your vehicle is part of a recall

How do I ensure my hybrid battery is maintained if I don’t drive for long periods?

Regular start-up of the vehicle on conventional engines (normal petrol/diesel engines) needs approximately 20 minutes of running to put back into the battery what you remove on start up, so to maintain this battery we would suggest 1 hour of running once to twice a week.

For Hybrid vehicles – the 12V auxiliary batteries are not used to start the engine, however, they are considerably smaller than those in conventional vehicles, so again 1 hour in “ready” mode once or twice a week should be enough to keep the 12V battery topped up through this difficult period.

If you have a 12V battery trickle charger, or a solar panel charger, and are confident using them, then these are a good option to keep the battery fully charged whilst the vehicle is stationary for a period of time.

For more information please read our Toyota blog article.

Flat Battery? We are ready to help.

If you have a flat battery and you have Toyota Roadside Assistance, please contact them on 0800 246 824 or contact your local Toyota dealer.

You can call these numbers for all breakdown and roadside assistance matters:

0800 246 824 or 01737 500 021.