Contacting Toyota Financial Services
The payment deferral scheme has now ended and if you did take a payment deferral your payments will resume as normal as long as you didn’t cancel your Direct Debit.
Reporting to Credit Reference agencies will continue as before. To ensure there are no issues with your future repayments please make sure that your Direct Debit is still active with your bank to continue payments.
If you are still experiencing financial difficulties, although the payment deferral scheme has now ended, we have a range of tailored support options which we can consider for you once we fully understand your circumstances. Our Customer Outcomes team will be happy to help, and they can be contacted on 0370 243 0804 – Option 3. Please quote your agreement number to discuss alternative options. Our offices are open Monday to Friday between 9am & 5.30pm.
Please be aware that call waiting times are higher than usual as we are receiving a high volume of calls.
If you would prefer, you can email our dedicated inbox COVID19@uk.toyota-fs.com
We also have a chatbot located in the bottom right-hand corner of the screen which can assist you.
If you have undertaken a payment deferral, please take a look at the FAQs below to be reminded of some important information.