COVID-19 (Coronavirus)

In these challenging times our priority is always to ensure the well-being of our customers and staff. We want to reassure you that we are working alongside our dealer network to follow government advice and maintain the safety of our customers and colleagues at all times.

The information below may help with planning your dealership visit and please remember,
we are always digitally open.

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New and used car sales
In line with government advice, all Toyota new and used car sales facilities in Wales are temporarily closed, but remain contactable digitally and via phone. Across the rest of the UK, dealerships remain open with social distancing and enhanced hygiene measures in place.

To protect customers and staff, we will be managing the number of people at each dealership and adapting our usual processes. To help us with these measures, we ask that you contact your dealer to book an appointment to visit.

We look forward to welcoming you back to Toyota.

Contact your local dealer.

Service, MOT, Maintenance & Repair
All Toyota Dealers continue to do everything to meet the needs of emergency, critical and NHS workers.

For service customers in Wales, please contact your local Toyota service centre to confirm availability. Across the rest of the UK, our service workshops are fully open with social distancing measures in place.

As well as supporting critical workers, they are also helping any customers who require vehicle servicing, MOT testing, maintenance or repairs.

Find your dealer Book a service

Video Consultation with your local Dealer - or Buy online
Toyota's virtual showroom brings the dealership experience directly to you, with no need to leave the comfort of your own home. Our dedicated consultants can connect you digitally to our showrooms, enabling you to view a range of Toyota models at a time to suit you.

Buy Online
You can also buy a range of our models online including arranging finance, and part exchange - explore our new feature that lets you do everything online here.

Getting you back on the road
With the world slowly starting to get back on its feet, we’re here to help you get back on the road.

At participating dealers we’re offering a 32-point Toyota Vehicle Check for just £30, to help you and your vehicle get back on the road.

We will also give you a £30 Toyota credit against any future parts, servicing, or MOTs*.

Contact your local dealer to book your check up.

Social distancing measures in place
Sales departments in Wales are temporarily closed, but remain contactable digitally and via phone. For servicing in Wales, please contact your local Toyota service centre for availability.

Across the rest of the UK, our Sales and Service departments remain open with social distancing measures in place.

To help you plan your visit, see the social distancing measures that we have in place.

Contact your local dealer
For contact details, and opening times for sales and service, please find your nearest dealer.

Contact Toyota
Contact us

Contacting Toyota Financial Services
We are aware that many of you may have financial concerns and questions you may wish to discuss with us. A payment deferral may be available if you are experiencing temporary financial difficulties as a result of the COVID-19 situation. You may wish to share details of your circumstances with us digitally, please complete our short self-service questionnaire here. Please note this is for customers not currently on a payment deferral. We will be in touch with all of our customers on a payment deferral, shortly. Please read our payment deferral FAQ’s for more information.

Payment deferrals might not be the best option for everyone and if you believe your financial difficulties will be over a longer term, please contact us so we can work with you to assess your individual circumstances and tailor a solution for the future. Please contact us on 0370 243 0804 - option 3, or by email customeroutcomes@uk.toyota-fs.com.

We are dealing with a high number of customer calls at the moment so please bear with us and we will try to respond to you within 7 days.

Roadside Assistance
If you are a Toyota Roadside Assistance member, please call the number below for assistance:
0800 246 824 or 01737 500 021.

Toyota Roadside Assistance continues to be available for new members and for existing customers to renew their policies from just £7 per month. To renew your vehicle’s cover please visit http://www.toyota.co.uk/roadside or contact our membership team on 0344 701 6201.

Customers Also Asked

I have a recall on my car – what should I do?

If you have received a letter about or had an existing booking cancelled for a product recall, please be aware of this important update.

Due to the COVID-19 situation, the Driver & Vehicle Standards Agency (DVSA) is pausing the requirement for manufacturers to complete vehicle recalls until further notice. More information can be found here.

We would like to reassure you that all current Toyota product recall campaigns are precautionary. You can remain confident to drive your Toyota and as soon as this period ends we will invite you to have the work completed.

Full information can be found here.

How do I ensure my hybrid battery is maintained if I don’t drive for long periods?

Regular start-up of the vehicle on conventional engines (normal petrol/diesel engines) needs approximately 20 minutes of running to put back into the battery what you remove on start up, so to maintain this battery we would suggest 1 hour of running once to twice a week.

For Hybrid vehicles – the 12V auxiliary batteries are not used to start the engine, however, they are considerably smaller than those in conventional vehicles, so again 1 hour in “ready” mode once or twice a week should be enough to keep the 12V battery topped up through this difficult period.

If you have a 12V battery trickle charger, or a solar panel charger, and are confident using them, then these are a good option to keep the battery fully charged whilst the vehicle is stationary for a period of time.

For more information please read our Toyota blog article.

Flat Battery? We are ready to help.

If you have a flat battery and you have Toyota Roadside Assistance, please contact them on 0800 246 824 or contact your local Toyota dealer.

You can call these numbers for all breakdown and roadside assistance matters:

0800 246 824 or 01737 500 021.