1. COVID 19
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COVID-19 information

We are committed to keeping you as safe as possible in our showrooms.

Find out how we can support you remotely

Video Consultation with your local Dealer

Toyota's virtual showroom brings the dealership experience directly to you, with no need to leave the comfort of your own home. Our dedicated consultants can connect you digitally to our showrooms, enabling you to view a range of Toyota models at a time to suit you.

Buy or reserve online

You can also buy Toyota new and used cars online including arranging finance, and part exchange.

Find out how easy it is to buy or reserve a new car online or buy a used car online.

Service, MOT, Maintenance & Repair

Our service departments throughout the UK are operating as normal and are fully open for servicing, MOT and repairs.

To keep everyone safer, we are encouraging cashless payments.

Book a service

Contacting Toyota Financial Services

The payment deferral scheme has now ended and if you did take a payment deferral your payments will resume as normal as long as you didn’t cancel your Direct Debit.

Reporting to Credit Reference agencies will continue as before. To ensure there are no issues with your future repayments please make sure that your Direct Debit is still active with your bank to continue payments.

If you are still experiencing financial difficulties, although the payment deferral scheme has now ended, we have a range of tailored support options which we can consider for you once we fully understand your circumstances. Our Customer Outcomes team will be happy to help, and they can be contacted on 0370 243 0804 – Option 3. Please quote your agreement number to discuss alternative options. Our offices are open Monday to Friday between 9am & 5.30pm.

Please be aware that call waiting times are higher than usual as we are receiving a high volume of calls.

If you would prefer, you can email our dedicated inbox COVID19@uk.toyota-fs.com

Roadside Assistance

If you are a Toyota Roadside Assistance member, please call the number below for assistance: 

Toyota Roadside Assistance continues to be available for new members and for existing customers to renew their policies. To renew your vehicle’s cover please visit our roadside assistance page or contact our membership team on 0344 701 6201.

Here to support you

Our dealerships are open, and fully operational.

We take the safety of our customers and staff seriously, therefore if you have any requests to make you feel comfortable when you visit your local dealer, please just let us know.

PAYMENT DEFERRAL FAQS

If you have had a payment deferral, here is a reminder of some important information

Whilst a payment deferral is active, Toyota Financial Services is unable to consider you for any additional or replacement finance.

A payment deferral will affect the date your agreement ends, and your agreement will be deferred by the number of monthly payments that you defer. It will delay the date of your final payment; the final payment is known as the guaranteed future value. The amount of your final payment will not change and there will be no additional interest charges. We should confirm that this payment deferral option is available only to assist with COVID-19 circumstances, all other terms of your agreement remain unchanged.

If you have a PCP agreement you will still have three options at the end of your agreement. Following a payment deferral, the value of your car may decrease over the extended term of your agreement. You should consider your end of agreement options carefully to decide which option is best for you in these circumstances. If you do have questions at the end of your agreement you can contact us to discuss your options.

Your car needs to remain taxed and fully comprehensively insured during the additional month/s that your agreement will run. You may also need to pay for an MOT or vehicle service if these fall due during the extended period. Please also consider whether the term of any warranty you hold will expire prior to the new agreement end date.