On this page we (Toyota (GB) PLC) set out the terms that govern the use of this website. By accessing this website you are deemed to have accepted the latest version of these terms. If you are unwilling to accept these terms (which are non-negotiable) please do not use this website.
We may change the terms that govern the use of this website at any time without notice by updating this webpage. It is your responsibility to check this webpage if you want to see the latest version of these terms.
This website is for your personal use only and is not to be used for any commercial purpose, whether directly or indirectly, without our prior written consent.
This website is directed solely to the following territories for which we have national marketing and sales responsibilities so far as the supply of Toyota vehicles, parts and/or accessories is concerned ("the Relevant Territories"): England, Wales, Scotland, Northern Ireland, the Isle of Man, and the Channel Islands.
We have no objection to people outside the Relevant Territories visiting the website provided that they abide by these terms and they recognise that we can only fulfil requests for information and services that are made from within one of the Relevant Territories. It is for people outside the Relevant Territories to ensure that they comply with any local laws when accessing this website.
"If you want information about the availability of Toyota products and services outside the Relevant Territories then you should contact the Toyota national marketing and sales company for the territory concerned. If this company is situated within Europe you may find their contact details on www.toyota-europe.com. Alternatively you should contact your nearest official Toyota dealer."
While we endeavour to ensure the continuous accessibility and reliability of this website we cannot guarantee this. Similarly we cannot guarantee that it will always be free of programming errors or viruses although we use our best efforts to ensure that it is.
We reserve the right to deny or restrict access to this website to any one who we believe is or may be -
(1) engaged in any unlawful, malicious or offensive conduct; or
(2) otherwise contravening these terms.
We may suspend or terminate access to this website at any time without notice.
All products and services advertised on this website may be withdrawn or altered at any time without notice. Images shown may not be to UK specification. Please check with your official Toyota dealer the availability and specification of Toyota products and services before placing any order for them.
All prices shown on this website are recommended retail prices. Prices relating to finance packages are provided for indicative purposes only and are subject to status and terms and conditions. This means that they may differ from the actual price quoted by an official Toyota dealer for a particular product or service.
All copyright, trade marks, design rights, patents and other intellectual property rights (both registered and unregistered) pertaining to this website belong to us, other Toyota Motor Corporation (TMC) group companies and/or third parties. You have no right or licence to use any trade mark, design right or copyright owned or controlled by us, a TMC group company or any third party in relation to this website except as expressly provided in these terms.
You may only view, electronically copy and print the text, images and other content displayed on this website for your own information. The reproduction, modification, or other re-use of any content on this website for any other purpose, in particular any commercial purpose, without our prior written consent is prohibited.
You may not use this website for any unlawful or malicious purpose or in any manner which may cause offence to other website users.
We may edit or remove comments posted on this website.
Some of the product images contained on this website may relate to vehicles with different specifications to those that are available in the Relevant Territories. Please ask your official Toyota dealer to confirm the availability and specification of any vehicle that you are interested in if you have any questions in this regard.
The provision of information on this website about Toyota products and services does not constitute an offer by us to sell or supply such products or services to you directly through this website.
While we take care to ensure the information presented on this website is accurate and up to date, you should be aware that it may include errors or omissions. You should not therefore rely exclusively on this information when making any associated purchase decision. Instead you should consult your official Toyota dealer or your official Toyota service outlet.
We shall not be liable for any loss or damage that is alleged to be associated with the use of this website or any website accessed from this site including, but not limited to, any economic, consequential, indirect or special loss.
If any of these terms is found to be unenforceable through the Courts then it shall be severed and the remaining terms shall continue to apply.
Nothing in these terms shall exclude or limit our liability for death or personal injury resulting from our negligence.
This website and blog.toyota.co.uk are both owned by Toyota (GB) PLC. Toyota (GB) PLC is a company registered in England & Wales with company number 0916634. Our registered office address is Great Burgh, Burgh Heath, Epsom, Surrey, KT18 5UX and our VAT registration number is GB679977144.
Toyota (GB) PLC is authorised and regulated by the Financial Conduct Authority and is an introducer appointed representative of Toyota Insurance Management plc and Toyota Financial Services (UK) PLC, both of which are authorised and regulated by the Financial Conduct Authority, in respect of insurance mediation activities only.
Toyota Financial Services is a trading name of Toyota Financial Services (UK) PLC.
Toyota (GB) PLC is neither a parent company nor a subsidiary of either Toyota Insurance Management plc or Toyota Financial Services (UK) PLC.
Toyota Insurance Management plc and Toyota Financial Services (UK) PLC are not subsidiaries of each other.
These terms shall be governed by and construed in accordance with the laws of England and Wales. Unless we otherwise agree in writing any dispute regarding the interpretation of the terms that cannot be resolved informally shall be referred to and subject to the exclusive jurisdiction of the Courts of England and Wales.
Toyota (GB) PLC and its subsidiaries (collectively referred to as "the TGB Group") are committed to conducting business openly, fairly and honestly. The TGB Group therefore maintains a zero-tolerance policy towards bribery, corruption and anti-competitive practices. This policy applies to all TGB Group personnel plus certain contractors on each occasion they have contact with an individual, firm or organisation outside the TGB Group (collectively referred to as "External Persons") for Toyota business purposes. External Persons include without limitation: prospective and existing suppliers; prospective and existing customers; prospective and existing network centres and service outlets; public bodies with whom the TGB Group has a non-commercial relationship; charities; and competitors.
It should be noted that TGB Group personnel are required to report internally amongst other things:
(a) Any financial interest that they have or an associate of theirs has in an External Person. An associate is defined as including a spouse, a partner and any blood or step relative of the person making the declaration or their spouse or partner.
(b) The offer and receipt of all forms of business related gift and hospitality with limited exceptions.
(c) The rejection of the offer of any business related gift and hospitality, whether inward or outward.
(d) Any form of improper behaviour by an External Person or a work colleague.
The offer and receipt of certain types of gift and hospitality are prohibited to TGB Group personnel, for example personal payments that do not form part of legitimate business hospitality and all forms of gifts and hospitality that are offered during the process of bidding or tendering for contracts. Certain other forms of gift and hospitality are discouraged, for example gifts worth more than £25 and gifts and hospitality to family members. Any External Person that acts improperly may find their relationship with the TGB Group curtailed either at an individual or corporate level. Further action may be taken depending on the seriousness of the situation.
At Toyota we are committed to providing a high level of customer satisfaction and quality products. Both Toyota (GB) PLC and our Toyota Centre network abide by the Chartered Trading Standards Institute approved Motor Industry Codes of Practice for vehicle sales, service and repair. However, we recognise that we may not always be able to offer dispute resolutions which suit all parties involved.
The first point of contact should be the Toyota Centre you purchased your vehicle from when querying an issue with your vehicle or the service you receive. If this cannot be resolved this can then be escalated to the Centre Manager, or Managing Director of that particular group.
Should this option not provide a suitable resolution, the next option is to contact The Motor Ombudsman. The Motor Ombudsman is a provider of Alternative Dispute Resolution, offering an impartial service to resolve a compliant. They can be contacted at www.themotorombudsman.org or on 0345 241 3008.
All vehicles featured in our warranty, pricing and marketing publications will be advertised honestly. The most up to date information regarding your new vehicle purchase can be obtained from your Toyota Centre.
We advise that necessary precautions are taken in order to check that the specification, appearance and dimensions of your potential purchase match your requirements. A test drive of the vehicle is highly recommended and we suggest that any specification queries are taken up with your Toyota Centre before purchase.
If you are buying a used car you should check the vehicle history, check that the vehicle has all the features you need and thoroughly inspect the vehicle to ensure that you are happy with the condition.
In the event of an issue arising through the purchase of a used car, the contract of sale is through the Toyota Centre and not Toyota (GB) PLC, therefore any issues should be taken up with the Centre Manager or, alternatively if you feel that your dispute is not resolved you can contact The Motor Ombudsman.
Any correspondence regarding this notice should be addressed to: Toyota (GB) PLC, PO Box 814, Portsmouth, PO6 9AY.
© 2019 Toyota (GB) PLC
On this page, you can find a link to the Chair’s statement. This statement is produced pursuant to Regulation 23 of the Occupational Pension Schemes (Scheme Administration) Regulations 1996, as amended by subsequent legislation and explains how the Toyota (GB) Retirement Benefits Plan (1979) is meeting the governance standards that apply to occupational pension schemes that provide money purchase benefits (i.e. Defined Contribution schemes – DC).
Since the 1980s, European new car emissions and fuel economy tests have been carried out using the New European Driving Cycle (NEDC). From 1 September 2017, a new test has been introduced, the Worldwide Harmonized Light Vehicles Test Procedure (WLTP), to give both car buyers and owners a more realistic understanding of a car's performance.
The European Union has developed a new test called the Worldwide Harmonised Light Vehicle Test Procedure (WLTP) which came into effect on 1st September 2017 for new type approvals and 1 September 2018 for all vehicles. This will replace the current New European Driving Cycle (NEDC) test procedure for establishing the official Fuel Consumption and CO2 emissions of new cars.
The new WLTP laboratory test will also be supplemented by an emissions test that measures pollutants directly on the road: RDE (Real Driving Emissions) and was brought in to the new testing regime to provide a closer representation of ‘real-world’ fuel consumption and CO2 figures and provide model specific values at the point of sale.
This takes place on real roads, the RDE test compliments lab tests by measuring that a car delivers low pollutant emissions on the road.
Real driving emission (RDE) tests will measure the pollutants, such as NOx, emitted by cars while driven on the road. RDE will not replace laboratory tests, such as the current NEDC and the future WLTP but it will be additional to them. Europe is the first region in the world to introduce such on-the-road testing, marking a major leap in the testing of car emissions.
The new WLTP tests will ensure that lab measurements now better reflect the situations you will experience in everyday life. This means that fuel consumption and emissions values displayed for new cars are a far better representation of what you are actually likely to achieve.
At Toyota, we welcome the change to WLTP, which will provide our customers with a more accurate basis for calculating fuel economy and emissions. As a leader in clean mobility, we’ve spent decades researching how to make vehicles that are kinder to the environment, producing technologies such as hybrid that have proved their value in reducing greenhouse gas emissions, and helping the move towards a low carbon society.
“Hybrid is the backbone of our powertrain programme and will help us cut our vehicle carbon emissions by 90% by 2050 compared to 2010.”
- Dr. Johan van Zyl, President and CEO of Toyota Motor Europe
With advances in vehicle technology and changes in driving conditions, the near-40-year-old NEDC driving cycle test has been replaced. To give you a more accurate way of calculating and comparing a car’s fuel consumption and emissions, the new WLTP test introduces more realistic testing conditions, so that lab measurements better reflect the on-road performance of a car.
Dynamic tests which are more representative of real-driving behaviour
23.25 kilometres long, over twice the old distance
Additional vehicle options (impacting CO2 and consumption) are taken into account
Each vehicle has different, rather than fixed, gear shift points
Test lasts 30 minutes, an increase of 10 minutes
More dynamic phases: 52% urban and 48% non-urban
Average speed is 46.5km/h (an increase of 12.5km/h) while top speed is raised to 131km/h
Measurements now taken at 23ºC (and CO2 values corrected to 14ºC) vs 20-30ºC.
WLTP will facilitate a better means of assessing how high the fuel consumption and CO2 emissions of the vehicle may be on average. At the same time, however, more realistic values will also mean higher consumption and CO2 values for vehicles with combustion engines and a lower electric range for electric vehicles (including plug-in hybrids). These new tests will not have any effect or change the performance of the vehicle.
As Toyota transition to WLTP the following type approval timings will apply:
Commercial and Passenger vehicles (types M1 and N1 (i)):
From 1st April 2020 WLTP CO2 figures will be used to calculate your vehicles first year VED tax payment, often referred to as VED – please visit the government vehicle tax rates page for a full listing of vehicle tax rates from 1st April 2020. From 6th April 2020, WLTP CO2 figures will be used for company car tax purposes – please visit the government rates and allowances page for full listing of company car tax rates from 6th April 2020.
WLTP is also used to measure substances such as carbon monoxide (CO), hydrocarbons (HC) and oxides of nitrogen (NOx) and particles (PM/PN).
WLTP certification is mandatory for all light commercial vehicles from 1 September 2019.
Modified: 20 December 2019
Information correct at time of publication.
This document sets out the policy of Toyota (GB) PLC (“TGB”) regarding the purchase of goods and services. It applies to all staff including employees and contractors.
Our policy is to seek the purchase of goods and services from suppliers that enhance positive impacts on the environment and society whilst meeting our business requirements. By incorporating social, environmental and ethical considerations into procurement decisions we endeavour to make a positive contribution to the environment and society.
In support of this policy TGB will:
No individual who works for TGB may commit the company to any form of financial expenditure unless they follow this policy.
TGB has an obligation to be aware of the working conditions and other practices used within our supply chain. It is our policy to carry out an appropriate level of due diligence, relating to the financial status and the other factors outlined below in this document, on all business partners. This must always be completed before any new supplier is engaged.
This policy sits within our established procurement practices that ensure a fair and transparent procurement process that operates in line with all applicable laws and regulations. To ensure that this policy works adequately, TGB will:
TGB expects that all of our suppliers adhere to the following principles. All suppliers should:
TGB does not use or accept any forced, bonded, involuntary or child labour. We will only ever work with people that choose to work freely. We respect the right of everybody to equal opportunities and insist that all business partners meet our own standards. We expect our suppliers and business partners to adopt and demonstrate the following minimum standards:
TGB is committed to respecting the dignity, liberty and equality of everyone that we work with. This includes maintaining an interest in the business practices used by companies and business partners that supply goods or services to us.
All of our suppliers must be able to demonstrate the existence of proportionate processes and procedures to implement appropriate staff guidelines and codes of conduct. Suppliers should ensure that management systems and practices are in place to ensure the prevention of:
The Toyota Group’s commitment to protecting and respecting the environment forms an important part of its Guiding Principles. We seek to ensure that appropriate attention is paid to environmental issues in the purchase of all products and services for our business. All suppliers should be able to demonstrate:
As part of their commitment to good environmental performance, all suppliers should seek to:
You should note that we may change this Procurement Policy without notice. Please check back frequently to see any updates or changes made to this statement.
Questions, comments and requests regarding this Procurement Policy are welcomed and should be addressed to:
Legal & Compliance
Toyota (GB) PLC
For the financial year ending 31st March 2023
Toyota (GB) PLC ("TGB") and Toyota Financial Services (UK) PLC ("TFSUK'") (together ("we" or "Toyota")) continue to implement and endorse responsible business practices to ensure compliance with all applicable modern slavery legislation and to uphold the integrity of our brands, "Toyota' and 'Lexus'. This statement sets out the actions we have taken to prevent modern slavery and human trafficking within our businesses and supply chains.
We work closely with our UK manufacturing operations, Toyota Motor Manufacturing (UK) Limited ("MUK"), to share best practice and experience. We are continuing to publish TMUKs' statement on the TGB website alongside our own ot ensure customers, suppliers and other stakeholders have transparency in understanding our approach to modern slavery.
Defining Modern Slavery
The term "modern slavery" encompasses the offences of slavery, servitude, forced, compulsory labour and human trafficking. The Home Office have confirmed that in 2022 there were 16,938 potential victims of modern slavery in the UK, which represented a 33% increase compared to figures in 2021. The Government are particularly concerned that modern slavery could occur throughout an organisation's procurement activities and highlight sectors such as mining, construction, healthcare, and logistics to be high risk.
Despite the challenges in identifying modern slavery, there are generic indicators often present. While this is not exhaustive nor conclusive, these can help to identify potential victims. Victims may appear anxious or fearful and may isolate themselves from others. They could be threatened with violence, potentially having injuries that they are unable to explain to others. They may have very few possessions, including a lack or absence of normal identification documentation. Further, they may not be allowed or travel on their own or appear to be in a controlling relationship.
Toyota manufactures and distributes both Toyota and Lexus vehicles and offers financial services. With this goal, Toyota has generated a global presence and is one of the world's largest automobile manufacturers.
Toyota's vision is constantly evolving. We are working towards the offering and availability of diverse mobility solutions and a more sustainable world, both within the business and in the vehicles we manufacture. Our "Beyond Zero" ambition is at the forefront of this. Currently, we offer four different electrified powertrains and plan to build 40 new or updated electric vehicles by 2025 aimed to reducing or removing tailpipe emissions.
We are exceptionally proud of our Worldwide Official Mobility Partnership with both the International Olympic and Paralympic Committees in our mission to give freedom of movement to humankind.
As the ultimate parent company of both TGB and TFSUK, Toyota Motor Corporation ("MC") set the direction and principles which its subsidiaries follow. These principles consist of conducting business with honesty and integrity, respecting people and maintaining good relationships through open and fair communication. TGB and TFSUK ensure this approach is adopted and implemented by senior management at a national level.
TGB is the national sales and marketing company for Toyota and Lexus in the UK, focused on managing the franchise retail network, supporting customers and the sale and marketing of Toyota and Lexus parts and vehicles. Most of our vehicles are sold to customers through our appointed retailer network but we are increasingly responding to customer demands by selling direct to customers using our online channels and other online partnerships. Additionally, we supply private corporations and public sector organisations with fleets of vehicles to support their business needs. We manage relationships with our aftermarket suppliers, ensuring they share our values and work with us to uphold the integrity of our brands.
TFSUK offers and provides finance products and solutions, such as Hire Purchase products. These finance products are for new and used vehicles and for private and business customers. TFSUKs' finance products are available for Toyota brand and Lexus brand vehicles or any other brand vehicles. TFSUK operates under its primary trading names 'Toyota Financial Services," 'Lexus Financial Services' and 'RedLine'. TFSUK is not an insurer but in a capacity of an insurance mediator TFSUK offers specific insurance types covering Total Los Asset Protection and Minor Damage Protection.
We maintain a clear and comprehensive Modern Slavery Policy which is reviewed, updated, and approved by the Board of Directors regularly.
Our Policy reiterates our zero-tolerance approach to human rights infringements and reinforces our seven Guiding Principles.
Our Policy forms part of the induction process for every individual that works for us. We require all staff to read, understand and comply with this Policy to foster an ethical corporate culture.
TGBs' Sustainable Purchasing Guidelines which documents our expectations towards suppliers are clear in stating that the business does not tolerate forced labour or any other form of modern slavery including human trafficking.
We hold all our contractors, suppliers and other business partners ot the same high standards. We include relevant prohibitions against modern slavery in our tendering and contracting processes. We place clear obligations on suppliers to hold their own suppliers to the same high standards. Where appropriate, we grant ourselves rights to audit and terminate supplier relationships where necessary and require our suppliers to do the same.
It is the responsibility of every individual in any part of our business or supply chains to prevent, detect and report modern slavery. We have a reporting system which supports internal reporting as well as reporting via in-management route, and in both cases supports anonymous reporting. The Board of Directors have overall responsibility for ensuring compliance with this policy and are supported by the wider Legal and Compliance teams
Our Procurement and business teams are critical in conducting supplier due dilligence. In every instance a check wil be done on suppliers' financial status. Acompany's financial status can be a key indicator for assessing risk.
Before the restraints imposed by the COVID-19 pandemic, TGB would undertake numerous Modern Slavery audits every year. With restrictions now lifted, we have renewed this effort by returning to physical audits. So far in 2023, we have completed supplier audits and a further two are in the planning stage.
Whilst TFSUK's business si primarily the provision of financial services and not the direct provision of physical goods, TFSUK require their partners to comply with modern slavery laws and clearly oblige its suppliers to do so under their service contracts.
Both TGB and TFSUK can reasonably be considered low risk companies for modern slavery. This is largely because the discreet activities carried out and many of those employed by both companies cover predominantly professional and administrative services. We have identified and acknowledged that there is a degree of exposure to modern slavery situations for those who support our businesses for example service providers that maintain our office building and facilities. We assert that such exposure remains relatively low risk considering our assessment of the service providers and our applicable policies and processes.
Many of the companies that supply us fall within the scope of section 54 of the Modern Slavery Act 2015 and are obliged to produce their own Modern Slavery Statements, making them aware of the requirements they must follow and thereby reducing risk. It is our intention in the next reporting year to widen the scope of our reporting and enhance our focus on the customer journey.
We are proud of the comprehensive training we provide to all our staff. This training comprises of a mandatory e-learning module that is required to be completed annually. This equips all staff with the awareness and skils ot identify and report any acts of modern slavery, within and outside of the workplace.
Our Whistleblowing Policy provides al staff with a simple process for reporting suspected instances of modern slavery. This sets out the procedure in which a concern can be raised internally or via a third party whistleblowing helpline. Reports can be made anonymously and every concern is thoroughly investigated and protection and support are provided for whistleblowers.
Our Standard Terms and Conditions
The Terms and Conditions on which we engage with suppliers afford us rights of audit and termination should any incident of modern slavery occur. Looking forward, we will continue to develop our terms and conditions to ensure that they are always updated and afford maximum protection.
This statement is approved on behalf of Toyota (GB) PLC and Toyota Financial Services (UK) PLC with signed versions being held and stored securely.
Toyota (GB) PLC is the sales and marketing company for Toyota and Lexus in the UK.
We wholeheartedly believe that diversity is critical to our future success. We look for input, impact and innovation from a range of talented people, irrespective of age, gender, race, religion or any other personal characteristic.
We pay men and women the same for work of equal value, and we regularly carry out internal and external benchmarking to ensure that this continues to be the case. We have a legacy Gender Pay Gap, but are taking proactive steps to ensure that, without discrimination of any kind, we continue to close the gap and help all our employees fulfil their maximum potential.
Our employees have consistently told us that they have Extraordinary levels of engagement, as measured by the Best Companies to Work For list. We are proud to have maintained this level over a number of years, and to have featured in the Sunday Times Top 100 list every year since 2015.
We want to be a company that people choose to work for, and choose to stay with. Our staff retention and engagement levels show that people love working here, and value the development and investment that they receive over the course of their career with TGB. We are continuing to develop the best possible employee experience, to enable everyone to be their best at work.
Equal Pay is the right for men and women to be paid the same, when doing the same or equivalent work.
The Gender Pay Gap is the average percentage difference between all men’s and all women's hourly pay, regardless of their role or level.
Traditionally the automotive industry has been less attractive to women, meaning that we need to work harder to attract female talent. We are consciously reviewing the way that we advertise vacancies to ensure that we do not inadvertently discourage women from applying.
We have increased the use of social media platforms to help people outside TGB to understand the type of employer we are, what we offer, and how we can help them to be their best.
We continue to link with external organisations to support our work, including the 30% club and the Automotive 30% club, as well as investing in ongoing development to enable our female employees to address any barriers to developing their careers. These internal and external networks help us to share knowledge and best practice, as well as to attract, engage, develop and retain great talent, increasing the levels of women in our business.
We want TOYOTA (GB) PLC to be an Employer of Choice as a company that people choose to work for and that people are happy to have chosen.
It is critical, therefore, that we continue to improve our gender mix by ensuring we attract more female candidates, and encourage and facilitate a higher proportion of women progressing through the organisation, which inevitably will close the Gender Pay Gap.
Our aspiration, therefore, without any form of positive discrimination, is for 30% of senior roles to be filled by women by 2030.
The information in TGB’s Gender Pay Gap Report comes from a data snapshot taken on 5th April of the relevant year. This information is a fair and accurate representation of TGB’s Gender Pay Gap.
Paul Van der Burgh, President & Managing Director, Toyota (GB) PLC
This tax strategy applies to the UK companies listed under point 5 in the attachment which are part of the wider corporate group wholly owned by the Japanese ultimate parent company, Toyota Motor Corporation. These UK Companies are involved in automotive vehicle and parts production and sales operations as well as consumer financing operations in the UK region. This tax strategy complies with the statutory obligations of section 161 and paragraph 19(2) of Schedule 19 of Finance Act 2016 which requires large groups to publish their UK tax strategy, and will be annually reviewed for necessary adjustments.
On this page, you can find a link to the Statement of Investment Principles for the Money Purchase section (also known as the Defined Contribution or ‘DC’ section) of the Toyota (GB) Retirement Benefits Plan (1979). This statement has been prepared by the Trustees in accordance with Section 35 of the Pensions Act 1995 and outlines the principles governing the investment policy of the Plan and the activities undertaken by the Trustees to ensure the effective implementation of these principles.
On this page, you can find a link to the Statement of Investment Principles for the Defined Benefit section of the Toyota (GB) Retirement Benefits Plan (1979). This statement has been prepared by the Trustees in accordance with Section 35 of the Pensions Act 1995 and outlines the principles governing the investment policy of the Plan and the activities undertaken by the Trustees to ensure the effective implementation of these principles.
1. About this policy
Toyota (GB) PLC (“TGB”) is committed to conducting our business with honesty and integrity and we expect all staff, contractors and suppliers to maintain high standards of behaviour. Any suspected wrongdoing can be reported using the method set out below.
This policy applies to any member of the public or interested parties in the UK. TGB represents the Toyota and Lexus brands in the UK.
2. What is whistleblowing?
Whistleblowing is the reporting of a genuine concern of suspected wrongdoing or dangers in relation to our business activities. Reportable issues may include:
• involvement in bribery, fraud or other criminal activity
• bullying, harassment or victimisation in our workplace
• breaches of confidentiality, privacy or security
• danger to the health and safety of individuals
• damage to the environment
• any breach of legal or professional obligations
• any attempt to conceal any of these activities
3. Whistleblowing helpline
TGB has engaged Safecall, an independent, confidential reporting service. The service is available for reporting all concerns that relate to TGB’s business operations. Reports made to Safecall may be made anonymously and will always be dealt with the strictest confidentiality.
The Safecall service is available 24 hours a day, 365 days a year. It is staffed by trained and highly skilled professional call handlers who are experienced in dealing with whistleblowing concerns. You may contact Safecall by phone, email or via their website:
SAFECALL CONTACT DETAILS
0800 915 1571
When you contact Safecall by telephone you will be asked by the call handler to explain your concern in as much detail as possible. During the call, the call handler will take notes and may ask you questions based on the account you give.
Once complete, Safecall will send a written report to Toyota (GB) Plc Legal & Compliance and/or senior management at TGB. Should you contact Safecall you may choose to remain anonymous.
Following receipt TGB will commence an investigation in line with procedures set out in TGB’s Whistleblowing Management System, which is built on the principals of trust, impartiality & protection.
Document version 1.0 / Dated Dec 2022