Legal Information

On this page we (Toyota (GB) PLC) set out the terms that govern the use of this website. By accessing this website you are deemed to have accepted the latest version of these terms. If you are unwilling to accept these terms (which are non-negotiable) please do not use this website.

We may change the terms that govern the use of this website at any time without notice by updating this webpage. It is your responsibility to check this webpage if you want to see the latest version of these terms.

Purpose and target audience of website

This website is for your personal use only and is not to be used for any commercial purpose, whether directly or indirectly, without our prior written consent.

This website is directed solely to the following territories for which we have national marketing and sales responsibilities so far as the supply of Toyota vehicles, parts and/or accessories is concerned ("the Relevant Territories"): England, Wales, Scotland, Northern Ireland, the Isle of Man, and the Channel Islands.

We have no objection to people outside the Relevant Territories visiting the website provided that they abide by these terms and they recognise that we can only fulfil requests for information and services that are made from within one of the Relevant Territories. It is for people outside the Relevant Territories to ensure that they comply with any local laws when accessing this website.

"If you want information about the availability of Toyota products and services outside the Relevant Territories then you should contact the Toyota national marketing and sales company for the territory concerned. If this company is situated within Europe you may find their contact details on www.toyota-europe.com. Alternatively you should contact your nearest official Toyota dealer."

Website availability

While we endeavour to ensure the continuous accessibility and reliability of this website we cannot guarantee this. Similarly we cannot guarantee that it will always be free of programming errors or viruses although we use our best efforts to ensure that it is.

We reserve the right to deny or restrict access to this website to any one who we believe is or may be -

(1) engaged in any unlawful, malicious or offensive conduct; or
(2) otherwise contravening these terms.

We may suspend or terminate access to this website at any time without notice.

Availability and pricing of advertised products and services

All products and services advertised on this website may be withdrawn or altered at any time without notice. Images shown may not be to UK specification. Please check with your official Toyota dealer the availability and specification of Toyota products and services before placing any order for them.

All prices shown on this website are recommended retail prices. Prices relating to finance packages are provided for indicative purposes only and are subject to status and terms and conditions. This means that they may differ from the actual price quoted by an official Toyota dealer for a particular product or service.

Use of website

All copyright, trade marks, design rights, patents and other intellectual property rights (both registered and unregistered) pertaining to this website belong to us, other Toyota Motor Corporation (TMC) group companies and/or third parties. You have no right or licence to use any trade mark, design right or copyright owned or controlled by us, a TMC group company or any third party in relation to this website except as expressly provided in these terms.

You may only view, electronically copy and print the text, images and other content displayed on this website for your own information. The reproduction, modification, or other re-use of any content on this website for any other purpose, in particular any commercial purpose, without our prior written consent is prohibited.

You may not use this website for any unlawful or malicious purpose or in any manner which may cause offence to other website users.

We may edit or remove comments posted on this website.

Disclaimers

Some of the product images contained on this website may relate to vehicles with different specifications to those that are available in the Relevant Territories. Please ask your official Toyota dealer to confirm the availability and specification of any vehicle that you are interested in if you have any questions in this regard.

The provision of information on this website about Toyota products and services does not constitute an offer by us to sell or supply such products or services to you directly through this website.

While we take care to ensure the information presented on this website is accurate and up to date, you should be aware that it may include errors or omissions. You should not therefore rely exclusively on this information when making any associated purchase decision. Instead you should consult your official Toyota dealer or your official Toyota service outlet.

To the fullest extent permitted by law, the information presented on this website is provided without any warranty, whether express or implied, including but not limited to any implied warranties of satisfactory quality, fitness for any particular purpose, non infringement, completeness or accuracy. From time to time this website may contain links to and from other websites. Unless we own such websites we accept no responsibility for such websites. Please see our Privacy Policy in this regard.

You should be aware that we permit Toyota Financial Services to advertise certain products and to provide certain services on this website. Please see the next section and our Privacy Policy in this regard.

We shall not be liable for any loss or damage that is alleged to be associated with the use of this website or any website accessed from this site including, but not limited to, any economic, consequential, indirect or special loss.

If any of these terms is found to be unenforceable through the Courts then it shall be severed and the remaining terms shall continue to apply.

Nothing in these terms shall exclude or limit our liability for death or personal injury resulting from our negligence.

Status disclosure

This website and blog.toyota.co.uk are both owned by Toyota (GB) PLC. Toyota (GB) PLC is a company registered in England & Wales with company number 0916634. Our registered office address is Great Burgh, Burgh Heath, Epsom, Surrey, KT18 5UX and our VAT registration number is GB679977144.

Toyota (GB) PLC is authorised and regulated by the Financial Conduct Authority and is an introducer appointed representative of Toyota Insurance Management plc and Toyota Financial Services (UK) PLC, both of which are authorised and regulated by the Financial Conduct Authority, in respect of insurance mediation activities only.

Toyota Financial Services is a trading name of Toyota Financial Services (UK) PLC.

Toyota (GB) PLC is neither a parent company nor a subsidiary of either Toyota Insurance Management plc or Toyota Financial Services (UK) PLC.

Toyota Insurance Management plc and Toyota Financial Services (UK) PLC are not subsidiaries of each other.

Applicable law

These terms shall be governed by and construed in accordance with the laws of England and Wales. Unless we otherwise agree in writing any dispute regarding the interpretation of the terms that cannot be resolved informally shall be referred to and subject to the exclusive jurisdiction of the Courts of England and Wales.

Statement of Toyota (GB) PLC's policy regarding bribery, corruption and anti-competitive practices

Toyota (GB) PLC and its subsidiaries (collectively referred to as "the TGB Group") are committed to conducting business openly, fairly and honestly. The TGB Group therefore maintains a zero-tolerance policy towards bribery, corruption and anti-competitive practices. This policy applies to all TGB Group personnel plus certain contractors on each occasion they have contact with an individual, firm or organisation outside the TGB Group (collectively referred to as "External Persons") for Toyota business purposes. External Persons include without limitation: prospective and existing suppliers; prospective and existing customers; prospective and existing network centres and service outlets; public bodies with whom the TGB Group has a non-commercial relationship; charities; and competitors.

It should be noted that TGB Group personnel are required to report internally amongst other things:

(a) Any financial interest that they have or an associate of theirs has in an External Person. An associate is defined as including a spouse, a partner and any blood or step relative of the person making the declaration or their spouse or partner.
(b) The offer and receipt of all forms of business related gift and hospitality with limited exceptions.
(c) The rejection of the offer of any business related gift and hospitality, whether inward or outward.
(d) Any form of improper behaviour by an External Person or a work colleague.

The offer and receipt of certain types of gift and hospitality are prohibited to TGB Group personnel, for example personal payments that do not form part of legitimate business hospitality and all forms of gifts and hospitality that are offered during the process of bidding or tendering for contracts. Certain other forms of gift and hospitality are discouraged, for example gifts worth more than £25 and gifts and hospitality to family members. Any External Person that acts improperly may find their relationship with the TGB Group curtailed either at an individual or corporate level. Further action may be taken depending on the seriousness of the situation.

Toyota Customer Charter

At Toyota we are committed to providing a high level of customer satisfaction and quality products. Both Toyota (GB) PLC and our Toyota Centre network abide by the Chartered Trading Standards Institute approved Motor Industry Codes of Practice for vehicle sales, service and repair. However, we recognise that we may not always be able to offer dispute resolutions which suit all parties involved. 

The first point of contact should be the Toyota Centre you purchased your vehicle from when querying an issue with your vehicle or the service you receive. If this cannot be resolved this can then be escalated to the Centre Manager, or Managing Director of that particular group. 

Should this option not provide a suitable resolution, the next option is to contact The Motor Ombudsman. The Motor Ombudsman is a provider of Alternative Dispute Resolution, offering an impartial service to resolve a compliant. They can be contacted at www.themotorombudsman.org or on 0345 241 3008.

Our New Car Sales Commitment

All vehicles featured in our warranty, pricing and marketing publications will be advertised honestly. The most up to date information regarding your new vehicle purchase can be obtained from your Toyota Centre.

We advise that necessary precautions are taken in order to check that the specification, appearance and dimensions of your potential purchase match your requirements. A test drive of the vehicle is highly recommended and we suggest that any specification queries are taken up with your Toyota Centre before purchase.

Our Used Car Sales Commitment

If you are buying a used car you should check the vehicle history, check that the vehicle has all the features you need and thoroughly inspect the vehicle to ensure that you are happy with the condition. 

In the event of an issue arising through the purchase of a used car, the contract of sale is through the Toyota Centre and not Toyota (GB) PLC, therefore any issues should be taken up with the Centre Manager or, alternatively if you feel that your dispute is not resolved you can contact The Motor Ombudsman.

Other Relevant Web Links

Advertising Standards Authority www.asa.org.uk
Citizens Advice Bureau www.citizensadvice.org.uk/consumer 
Trading Standards www.tradingstandards.uk/consumers/support-advice

Correspondence

Any correspondence regarding this notice should be addressed to: Toyota (GB) PLC, PO Box 814, Portsmouth, PO6 9AY.

© 2019 Toyota (GB) PLC

A. Purpose

This document sets out the policy of Toyota (GB) PLC (“TGB”) regarding the purchase of goods and services. It applies to all staff including employees and contractors. 

Our policy is to seek the purchase of goods and services from suppliers that enhance positive impacts on the environment and society whilst meeting our business requirements. By incorporating social, environmental and ethical considerations into procurement decisions we endeavour to make a positive contribution to the environment and society.

B. About this policy

In support of this policy TGB will: 

1. assign responsibility to named responsible individuals and provide adequate management oversight; 
   
2. allocate funds for the effective direction, implementation and continuous improvement of this policy;  
3. measure and monitor the application of this policy; 
4. review this policy at least once every two years; and 
5. conduct an environmental, social and ethical assessment of relevant suppliers. It is understood that all organisations that we do business with must comply with relevant national and international regulations. In the event of any conflict between those laws and this policy, then the provisions that give the greatest level of protection should be applied. 
   
   

No individual who works for TGB may commit the company to any form of financial expenditure unless they follow this policy.

C. Knowing our supply chain

TGB has an obligation to be aware of the working conditions and other practices used within our supply chain. It is our policy to carry out an appropriate level of due diligence, relating to the financial status and the other factors outlined below in this document, on all business partners. This must always be completed before any new supplier is engaged.

D. TGB’s Commitment

This policy sits within our established procurement practices that ensure a fair and transparent procurement process that operates in line with all applicable laws and regulations. To ensure that this policy works adequately, TGB will: 

1. work collaboratively with suppliers to improve environmental, social and ethical standards; 
2. protect the confidentiality of information entrusted to us; 
   
3. require suppliers to realise reasonable environmental, social and ethical standards; 
4. ensure that all TGB staff are aware of this policy; 
5. ensure that compliance with this policy is applied equally to all of our suppliers; 
6. seek to exert commercial influence where we are confident that improvements can be made in environmental, social or ethical performance of suppliers; 
7. ensure that all suppliers’ staff working on our premises are afforded the same levels of respect and safety as our own staff; 
8. base our supplier selection on objective and transparent criteria that include the consideration of environmental, social and ethical performance; 
9. cease trading with suppliers showing persistent disregard for important elements of environmental, social and ethical performance or that do not meet our internal criteria for selection; 
   
10. act as an advocate for responsible supply chain practices within our industry sector; and 
11. use a risk based approach to ensure we focus on those areas where the risk is greatest and maximum impact can be achieved.

E. Procurement Process

1. The rationale behind supplier selection is to ensure suppliers have the capacity, the capability and have a fair opportunity to contract with TGB. The process includes: 
   • identifying our own business requirements;
   • researching the market for the goods and services required;
   • developing a procurement strategy, assessing and selecting potential bidders; 
   • completion of our tender process; and 
   • selecting the supplier/s that offer the best fit with all selection criteria. 
2. Credit checks will be run against potential suppliers to ensure TGB is aware of trading history and their ongoing viability as a business. 
3. When selecting suppliers TGB may request certain information and documentation. We may also require suppliers to register with our preferred due diligence portal to allow effective checking of all suppliers to be completed. Weighted selection criteria include quality, financial viability and sustainability. 
4. TGB standard terms and conditions will be entered into with suppliers, as a minimum requirement. For any transaction above £30,000 a full legal agreement, rather than standard form terms and conditions, should be used between the parties. TGB’s Procurement and Legal & Compliance departments will advise on which agreement is to be used.

F. Expectations of our suppliers

TGB expects that all of our suppliers adhere to the following principles. All suppliers should: 

1. have management systems in place to enable compliance with all relevant legal requirements and this policy in their own operations and those of their supply chain; 
2. comply, at all times, with all relevant international labour conventions; 
3. communicate their expectations for compliance on the issues covered in this policy to all relevant employees and suppliers; 
4. provide evidence, upon reasonable request from TGB, to enable assessment of their compliance with this policy; and 
5. demonstrate continuous improvement in their approach to sustainable and responsible purchasing.

G. Importance of working conditions

TGB does not use or accept any forced, bonded, involuntary or child labour. We will only ever work with people that choose to work freely. We respect the right of everybody to equal opportunities and insist that all business partners meet our own standards. We expect our suppliers and business partners to adopt and demonstrate the following minimum standards: 

1. Child Labour: Organisations should ensure the effective long-term elimination of child labour. No young person under 18 should be employed at night or in hazardous conditions. 
2. Forced Labour: There should be no use of forced, bonded or involuntary labour. No worker should ever be required to lodge a “deposit” or identity papers with their employers. All workers should be able to leave after giving reasonable notice. 
3. Health & Safety: All employees should expect to work in an environment that is both safe and healthy. Adequate steps should be taken to prevent accidents occurring in the normal course of work. All workers should receive suitable health and safety training and have access to clean toilet facilities and clean drinking water as required. 
4. Abuse: Physical abuse (actual or threatened), all forms of harassment, verbal abuse and any other form of intimidation are never acceptable. Disciplinary and grievance procedures must be clearly documented and communicated appropriately. 
5. Freedom of Association: All workers have the right to form and join organisations of their own choosing without prior authorisation. 
6. Working Hours: Working hours should not be excessive and shall comply with relevant national laws. Overtime should only be voluntary. 
7. Equal Treatment: Organisations will seek to eliminate all forms of discrimination in access to employment, training and working conditions. 
8. Remuneration: Wages and benefits given to workers should meet national standards. All workers should be provided with written information on their pay and conditions. 
9. Employment terms: All workers should be provided with written contracts which detail the terms and conditions of their employment in an understandable way. Work performed should be on the basis of recognised employment law and practice. 
10. Community impact: Organisations are encouraged to support the communities in which they operate through appropriate community initiatives.

H. Ethical Trading

TGB is committed to respecting the dignity, liberty and equality of everyone that we work with. This includes maintaining an interest in the business practices used by companies and business partners that supply goods or services to us. 

All of our suppliers must be able to demonstrate the existence of proportionate processes and procedures to implement appropriate staff guidelines and codes of conduct. Suppliers should ensure that management systems and practices are in place to ensure the prevention of: 

1. money laundering; 
2. insider trading and market abuse or manipulation; 
3. conflicts of interest; 
4. fraud, bribery and corruption and other improper payments, gifts or hospitality; and 
5. unauthorised access to personal and business information.

I. Energy & Environment

The Toyota Group’s commitment to protecting and respecting the environment forms an important part of its Guiding Principles. We seek to ensure that appropriate attention is paid to environmental issues in the purchase of all products and services for our business. All suppliers should be able to demonstrate: 

1. documented policies relating to environmental performance and energy management; 
2. the ability to monitor and review environmental performance and energy efficiency; 
3. the degree to which their operations are covered by recognised environmental management systems and any intentions towards such accreditation; 
4. the awareness of potential environmental risks inherent in their operations; 
5. the implementation of processes to mitigate or minimise potential environmental risks; 
6. the degree to which products and services have been designed with environmental considerations in mind. 

As part of their commitment to good environmental performance, all suppliers should seek to:

1. minimise the use of energy, water and raw materials where practical;
2. maximise the use of recyclable and renewable materials including energy; 
3. make practical efforts to minimise waste and dispose of it in a safe, efficient, and environmentally responsible manner; and 
4. avoid contamination of the local environment and ensure that emissions, air, noise and odour pollution is, as a minimum, within nationally defined limits.

Changes to our Procurement Policy

You should note that we may change this Procurement Policy without notice. Please check back frequently to see any updates or changes made to this statement.

Contact Us

Questions, comments and requests regarding this Procurement Policy are welcomed and should be addressed to: 

Legal & Compliance 
Toyota (GB) PLC 
Great Burgh 
Burgh Heath 
Epsom 
KT18 5UX

1.    About this policy

Toyota (GB) PLC (“TGB”) is committed to conducting our business with honesty and integrity and we expect all staff, contractors and suppliers to maintain high standards of behaviour. Any suspected wrongdoing can be reported using the method set out below.

This policy applies to any member of the public or interested parties in the UK. TGB represents the Toyota and Lexus brands in the UK. 

2.    What is whistleblowing?

Whistleblowing is the reporting of a genuine concern of suspected wrongdoing or dangers in relation to our business activities. Reportable issues may include: 

• involvement in bribery, fraud or other criminal activity

• bullying, harassment or victimisation in our workplace

• breaches of confidentiality, privacy or security

• danger to the health and safety of individuals

• damage to the environment

• any breach of legal or professional obligations

• any attempt to conceal any of these activities 

3.    Whistleblowing helpline

TGB has engaged Safecall, an independent, confidential reporting service. The service is available for reporting all concerns that relate to TGB’s business operations. Reports made to Safecall may be made anonymously and will always be dealt with the strictest confidentiality. 

The Safecall service is available 24 hours a day, 365 days a year. It is staffed by trained and highly skilled professional call handlers who are experienced in dealing with whistleblowing concerns. You may contact Safecall by phone, email or via their website: 

SAFECALL CONTACT DETAILS

Phone

0800 915 1571

Email

tgb@safecall.co.uk

Website

https://www.safecall.co.uk/file-a-report/

When you contact Safecall by telephone you will be asked by the call handler to explain your concern in as much detail as possible. During the call, the call handler will take notes and may ask you questions based on the account you give. 

Once complete, Safecall will send a written report to Toyota (GB) Plc Legal & Compliance and/or senior management at TGB. Should you contact Safecall you may choose to remain anonymous. 

Following receipt TGB will commence an investigation in line with procedures set out in TGB’s Whistleblowing Management System, which is built on the principals of trust, impartiality & protection.

Document version 1.0 / Dated Dec 2022

Find out more in our whistleblowing policy document.