In 2025, Toyota was named the highest-rated automotive manufacturer in the latest UK Customer Satisfaction Index (UKCSI), reaffirming our commitment to putting customers first.
The UKCSI is based on an online survey of more than 15,000 UK adults. It provides insight into the state of customer satisfaction in the UK for 13 key sectors, including automotive. Scores are expressed as a number out of 100, based on customers’ responses on more than 25 metrics including employee professionalism, product / service quality, ease of dealing with an organisation, timeliness, complaint handling and attitudes towards trust, reputation, an organisation’s customer ethos and ethical behaviour. The survey is run twice annually.
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U.K. all-sector average 77.3 Automotive 79.5 Toyota 83.6 Škoda 82.2 Lexus 82.1 Mercedes-Benz 82.0 Suzuki 81.5 BMW 81.1 Audi 81.0 Seat 80.3 Mini 80.2 Honda 79.9 Kia 79.6 Hyundai 79.5 Volkswagen 79.1 Volvo 78.7 Ford 78.4 Nissan 78.2 Peugeot 77.8 Mazda 77.7 Citroen 76.7 Vauxhall 76.6 Dacia 76.1 Renault 76.1 Fiat 75.5 Tesla 75.0 Land Rover 70.7 -
July - December 2025
U.K. all-sector average 78.2 Automotive 79.9 Toyota 84.6 Mercedes-Benz 83.8 BMW 83.6 Lexus 82.4 Honda 81.5 Mini 81.3 Audi 81.0 Škoda UK 80.0 Hyundai 79.9 Kia 79.5 Volkswagen 78.9 Seat 78.7 Volvo 78.6 Ford 78.5 Vauxhall 78.3 Peugeot 77.9 Suzuki 77.9 Tesla 77.7 Nissan 77.5 Citroen 77.3 Dacia 77.1 Mazda 75.7 Land Rover 74.8 Renault 74.7 Fiat 72.6