Best Automotive Brand for Customer Satisfaction according to UKCSI
Toyota has been named the highest-rated automotive manufacturer in the latest UK Customer Satisfaction Index (UKCSI), reaffirming our commitment to putting customers first.
This marks the third consecutive UKCSI report where Toyota leads the automotive sector, achieving an improved overall score of 84.6 out of 100.
Toyota was ranked the highest among automotive brands for:
- Customer Experience
- Customer Ethos
- Reliability
- Staff Expertise & Communication
- Caring about Customers
In a separate Trust survey of 2,000 consumers by the Institute of Customer Service, Toyota achieved an impressive 84.9 - well above the nation benchmark.
With Toyota, you can be confident you’ll receive industry-leading care at every moment of your journey.
Rob McKendrick, Director, Customer Services for Toyota GB, commented:
"Our survey results are a real testament to the dedication of our centres across the country, which consistently work hard to do business the way our customers expect and to deliver excellence in both our products and our services. It’s especially rewarding to see such strong scores for trust and likelihood to recommend — the true measures of customer satisfaction and long‑term loyalty.”
