Feefo gold trusted service award

The immense satisfaction of its new car owners has earned Toyota a Feefo Gold Trusted Service Award. A wealth of positive reviews has been gathered by the independent reviews supplier since Toyota launched its partnership with Feefo in August 2020.

Feefo invites owners to rate their new vehicle, considering areas such as features and specification, build quality, value for money and fuel economy. It also seeks feedback on the service the brand delivers, which encompasses all online and retailer touchpoints alongside the overall buying experience.

Despite the restrictions on business imposed by the COVID-19 pandemic, Toyota achieved consistently high scores, reaching an average rating of 4.8 out of 5 stars in both the product and service categories.

The Toyota Hybrid SUV range particularly excelled, with RAV4 and Toyota C-HR collectively receiving over 1500 product reviews with an average score of 4.9 out of 5 stars. In total, Feefo identified 4,067 positive reviews for Toyota with over 290 focussing on the high level of customer service provided.

Feefo gold trusted service award

“Toyota are part of unique group of automotive companies leading the way in terms of innovation within the automotive industry,” said Steph Heasman, Director of Customer Success at Feefo. “This award recognises the ability of brands like Toyota to adapt to the changing habits of their customers and put their customers truly at the heart of all they do.

“We are delighted Toyota have won Gold Trusted Service Award this year as our Awards celebrate our clients that genuinely provide a first-class level of customer experience.”

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