Feefo invites owners to rate their new vehicle, considering areas such as features and specification, build quality, value for money and fuel economy. It also seeks feedback on the service the brand delivers, which encompasses all online and retailer touchpoints alongside the overall buying experience.
Despite the restrictions on business imposed by the COVID-19 pandemic, Toyota achieved consistently high scores, reaching an average rating of 4.8 out of 5 stars in both the product and service categories.
The Toyota Hybrid SUV range particularly excelled, with RAV4 and Toyota C-HR collectively receiving over 1500 product reviews with an average score of 4.9 out of 5 stars. In total, Feefo identified 4,067 positive reviews for Toyota with over 290 focussing on the high level of customer service provided.