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In Case of an Accident Follow These Safety Steps

  • 01

    Keep safe

    If anyone is injured or the road is blocked, dial 999 immediately. Ensure that everyone is safe, if possible and safe to do so, switch your hazard lights on, and set up your car’s warning triangles (where available) to alert other road users of the accident.

  • 02

    Exchange details

    However small the incident may be, you need to ensure you swap full details with all relevant parties. If anyone is injured, if the road is blocked, or if someone will not provide insurance details, you must report this to the police.

  • 03

    Record Incident

    Always make sure you record as much information as possible about the accident (for example, you could take photos).

  • 04

    Call 0333 103 8733

    Once you have completed the above, call our Toyota Accident Care team who will support you throughout the entire claim journey until you are reunited with your Toyota.

Benefits of Toyota Accident Care

Free 24/7 support

<p>Enjoy round-the-clock assistance every day of the year — at no extra cost. Our team is here to help when you need it most.</p>

Free 24/7 support

Vehicle Recovery

<p>If you ever need help, we’ll arrange to have your Toyota taken to a safe place — so you're never left on your own.</p>

Vehicle Recovery

Genuine Toyota Parts

<p>We use only Toyota-approved parts and paint — helping keep your car just as safe as the day you got it.</p>

Genuine Toyota Parts

Mobility Assistance

<p>While your Toyota’s being repaired, we’ll do our best to keep you moving with a replacement car — subject to availability.</p> <p>* Should you be involved in an accident where it was determined you were at fault; the provision of a replacement car will be subject to the availability at the nominated repairer.</p>

Mobility Assistance

Cover For Any Toyota

<p>Enjoy extra peace of mind — your Toyota is eligible for support, no matter its age.</p>

Cover For Any Toyota

Stress-Free Support

<p>Accidents are tough — we’re here to make things easier by guiding you through every step of the process.</p>

Stress-Free Support

Toyota Authorised Repairer

<p>Our trained technicians use Toyota-approved methods to restore your car to its pre-accident condition — so you can drive away with confidence.</p>

Toyota Authorised Repairer

Accident Assistant

<p>Accident Assistant, available on selected Toyota models via MyToyota app, detects major and minor impacts and displays the major impact within the app. If Connected Vehicle Assistance is enabled, our team will contact you. See FAQs.</p>

Accident Assistant

Body Repair

In the event of an accident, the Toyota Authorised Bodyshop Network, offers Toyota Genuine Parts, accredited technicians and approved paint to return your Toyota to its pre-collision condition.
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Minor Damage Repair

Our Vehicle Sales Network offers SMART (Small and Medium Area Repair Technology) to quickly and affordably repair minor scuffs, dents, and scratches. There’s no need to replace whole parts, and most repairs can be completed within a single day.
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FAQS

Toyota Accident Care is available to all UK retail customers, regardless of how or when the vehicle was purchased.

 

Unfortunately, this service is not offered to fleet customers, as fleet providers typically manage accident support through their own dedicated processes.

This service is provided to all Toyota Customers at no charge, and there are no hidden fees. Our role is to efficiently advise you through the entire claim process. In cases where the accident is not your fault, we recover all expenses from the insurance company of the responsible party. Likewise, even if the accident is determined to be your fault there are no additional charges. If you have comprehensive insurance coverage, your only expenses may include any uninsured costs, such as the policy excess.

You should contact us immediately after being involved in a vehicle accident, regardless of whether it's your fault or not. Early involvement can help streamline the process and ensure a faster resolution.

We are here to help and support you following an accident. Our motor claims specialists will arrange immediate recovery of your car to a place of safety, explain the claims process, discuss the available options if you are considered at fault or not at fault, and, if you need mobility, support you in arranging this.

Prioritise safety. Ensure that everyone involved in the accident is safe, and if anyone is injured, call for medical assistance immediately. Exchange information with other parties involved, take photos of the accident scene, and notify the police if necessary. If you have the MyToyota App and your vehicle is compatible with Accident Assistant you can log this information under that section. Afterward, contact Toyota Accident Care for guidance.

Yes, we provide support for all types of accidents whether it’s a vehicle collision or a minor incident. With Toyota Accident Care, we ensure a hassle-free process to handle your repairs seamlessly.

We know accidents can be stressful and often frightening. Toyota Accident Care exists to support you from the moment an accident occurs to when you are safely reunited with your Toyota following repair. We are committed to ensuring that your Toyota is put back to its pre-accident condition to keep you safe should a future accident occur.