What is a recall?

A recall is a campaign instigated (usually by the manufacturer) to address a potential concern about the safety of a product. All sorts of products can be recalled, such as food, toys, electrical goods and tools. Every year, millions of cars are recalled by many manufacturers for all kinds of reasons. Toyota is no exception.

How do I check if my car is being recalled?

You can find out by using the Toyota Recall Checker here. All you need is your vehicle registration number or Vehicle Identification Number (VIN).

How do I find my Vehicle Identification Number (VIN) to confirm my car is affected?

Your vehicle’s VIN will be printed on your vehicle’s log book. You can also find it on your car – the VIN plate is typically located in the engine compartment but may also be located elsewhere.

Will my local Toyota dealer contact me about the recall?

They may get in touch, but usually Toyota head office will contact you directly about the recall, either by letter, telephone or email.

Where did you get my information from to contact me about the recall?

We are governed by the DVSA code of practice and are required to inform customers when a recall affects their vehicle. Customer details are shared with us by the DVLA and we are authorised to use this information to contact customers if their vehicle falls under a recall campaign.

How do I check if any earlier recalls have been missed because a previous owner didn’t respond?

You can find out by using the Toyota Recall Checker here. Alternatively, your local Toyota dealer will be able to check for you.

Is my car safe to drive?

Vehicles affected by safety recalls rarely need to stop being driven. If Toyota needs to advise you to stop driving your vehicle, we will contact you directly to say so.

Why wasn’t the faulty part(s) fully checked and tested before the cars went on sale?

Toyota rigorously test every aspect of each car before production commences. After your car is delivered to you, we continue to monitor the performance of our vehicles through our own internal processes, together with feedback from Toyota dealers and customers. When an issue is identified we believe we are acting in your best interest by recalling your vehicle.

Can my car be worked on by an independent mechanic or garage?

No, only Toyota licensed technicians should complete the modifications required for recalls.

Do I have to pay for my car to be modified?

No. Any work carried out as part of a recall is free of charge.

How long will it take for my car to be fixed?

This depends on the model and nature of the recall. Your Toyota dealer will let you know about the timings for the work on your vehicle. If unforeseen circumstances arise, the modification may take longer than planned, but your Toyota dealer will keep you informed if this happens.

Can I wait for my car’s next service to have the recall work completed?

We recommend that you act promptly following receipt of the recall letter to reduce any potential risk as quickly as possible.

If I have multiple recalls on my vehicle, should I wait until all the work can be completed at one time?

We recommend that you act promptly following receipt of a recall letter to reduce any potential risk as quickly as possible. When parts are available for a recall, we recommend you book your vehicle in to complete the work at the earliest opportunity.

Will a recall affect my car’s resale value?

No it won’t. There have been many independent studies that have concluded that recalls have almost no effect on vehicle depreciation rates.

Can I sell my car before a recall issue has been fixed?

Yes you can, but you must inform the new owner that the vehicle is subject to an outstanding recall.

I have received a recall notification, but I no longer own the vehicle. What should I do?

Please inform the DVLA you no longer own the vehicle and complete the form included with the recall letter.

A relative is planning to use my car for their driving test, but it’s part of the recall. Can they still use it?

In most cases, yes. Occasionally a recall will mean a vehicle can’t be used for driving tests. For the most up-to-date list of vehicles that cannot be used, visit the Driver and Vehicle Standards Agency (DVSA) website here.

Will this recall affect my insurance in any way?

It’s our understanding that no motor insurance policy is affected by an outstanding recall.

Will a recall issue cause other problems with the car that might need fixing at a later date?

No. The technicians who carry out the recall modifications on your car are licensed by Toyota and trained to the very highest standards, so they will take every care with your vehicle.

I have more questions. How do I get in touch with the Toyota Recall department?

Please call the Toyota Recall Centre on 0800 046 7469.

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