COVID-19 (Coronavirus) Service Information

We are currently unable to take bookings online.

Most of our workshops remain contactable to provide support for emergency and NHS workers, if their vehicle is off the road or requires emergency repair.  If you are an emergency or NHS worker, contact your local dealer in the first instance. 

Find your dealer

or contact our UK customer service team on 0344 701 6202 or email CR@toyota.co.uk

Due to social distancing measures both Toyota GB and our Toyota dealers are working with reduced teams. This may mean a delay in our response to you so please bear with us during this time.

Toyota Roadside Assistance

Members of Toyota Roadside Assistance can call for all breakdown and roadside assistance, using the phone numbers below:

Complimentary Extension of Toyota Roadside Assistance

If your Toyota Roadside Assistance has expired and not been renewed since 1st February 2020, we will provide complimentary cover until 31st May 2020. If your policy is currently active we will provide a complimentary three month extension to it.

Routine Servicing, MOT and Vehicle Warranty

If you are concerned about your vehicle’s routine servicing, please do not worry. Toyota GB would like to reassure you that for the foreseeable future we intend to take a flexible and sympathetic approach to any service schedule or warranty issues.

From 30th March 2020, owners of eligible vehicles will be granted a 6-month exemption from MOT testing. You can find more information on the government website.

Additional information you may find useful:

My next service is due what happens if I delay?

If your car is due a service during this time, please do not worry.  Toyota GB would like to reassure you that for the foreseeable future we intend to take a flexible and sympathetic approach to any service schedule or warranty issues. 

To reduce the spread of COVID-19 and following government advice, our service workshops have temporarily closed for routine servicing and we are unable to take online service bookings.  Most of our workshops remain contactable to provide support for emergency workers and NHS staff if their vehicle is off the road or requires emergency repair. Contact your local dealer by phone or email in the first instance.

Find your dealer

or contact our UK customer service team on 0344 701 6202 or webchat.

Contact us

Due to social distancing measures both Toyota GB and our Toyota dealers are working with reduced teams. This may mean a delay in our response to you so please bear with us during this time.

My MOT is due – can I still drive my car?

From the 30th March 2020, vehicle owners will be granted a 6-month exemption from MOT testing, enabling you to continue to travel to work where this absolutely cannot be done from home, or shop for necessities.

Please check the government website for the latest information on MOT.

I am an emergency worker / NHS worker – I need to fix my car what can I do?

Most of our workshops remain contactable to provide support for emergency workers and NHS staff if their vehicle is off the road or requires emergency repair.  Please contact your local dealer by phone or email in the first instance.

Find your dealer

or our UK customer service team 0344 701 6202 or email CR@toyota.co.uk

My car has a safety recall – what do I do?

During this time, we are experiencing restricted parts supply and we are prioritising parts for emergency and NHS workers if their vehicle is off the road or requires emergency repair.

Many recall repairs are precautionary and you may be still OK to drive your vehicle.  In the first instance, please contact your local dealer so they can confirm the status of your vehicle.  They will not be able to provide you with a repair date at this stage, but we are reviewing the situation regularly and we will update you when we have more information.

Our dealers will endeavour to respond to customer enquiries but due to social distancing measures both Toyota GB and our Toyota dealers are working with reduced teams. This may mean a delay in our response to you so please bear with us during this time.