In some respects, perhaps it’s better not to meet Paul Lousteau. As a vehicle damage assessor (VDA) at Westover Toyota in Bournemouth, his job is to come up with an accurate assessment of what’s required to repair your damaged Toyota back to its pre-accident condition (and NCAP rating) and getting the work approved by your insurance company. But Paul is very good at his job. In fact, earlier this year, Paul won a British Bodyshop Award in recognition of his estimating excellence.
“I was one of five finalists from across the country who made it through to an assessment day at Toyota’s training academy in Nottingham [now in Burnaston],” says Paul. “To get to that stage, we provided the most detailed information and the most accurate appraisal based on photos of damaged cars.”