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Toyota Recalls
Your safety is our top priority
  • All recalls are free of charge
  • Hassle free process
How we handle recall campaigns

Your safety is our priority. We will always tell you if there is an issue with your Toyota, so that we can fix it as soon as possible.

Process
  1. Check whether your Toyota is affected
    Using the Recall Checker below, enter your Vehicle Identification Number (VIN) or Registration number. Alternatively, log in to your My Toyota account.
  2. Contact your local Toyota dealer
    To confirm a time for addressing the recall, free of charge.
  3. Complete
Recall checker

Enter your vehicle details, or log in to your My Toyota account, to find out if your vehicle is affected by a recall

Your Toyota Check to see whether your Toyota is part of a recall campaign.

Before you begin, you might find it helpful to have the following information at hand:

Your Registration or Vehicle Identification Number (VIN)

This information can be found in your car and on your V5.

Your V5

This is your registration document (the new documents are red), provided by the DVLA. This document includes all of your vehicle details, including registration and VIN details.

You can find your VIN in your car documents, on your windshield, or on the front passenger door.


You can find your VIN in your car documents, on your windshield, or on the front passenger door.
Empty field
Sorry, we could not find your car details in our database.

We cannot recognise the registration or VIN you've entered. The VIN is 17 characters long and only contains numbers or letters. Please try again or contact your local Toyota dealer to support you.

Invalid automated system check.

Before checking your VIN number, we need to verify that no automatic system is being used. Please check the box below.

Something went wrong

Something went wrong during your request. Please try again later or contact your Toyota Centre who can confirm the status of your vehicle.

Check now

Your vehicle image
  • Year:
  • Transmission:
  • VIN:
  • Engine:
Vehicle details

Is this your Toyota?

Confirmation

Your vehicle image
We are pleased to confirm that your Toyota is not affected by any voluntary customer service campaigns or outstanding safety recalls and no further action is required.If you have any other queries, please contact us on 0123 456 789
We have identified that your Toyota is subject to a voluntary customer service campaign or outstanding safety recall.This can be rectified at no cost.If you require any further information or wish to make an appointment, please contact your local Toyota Dealer.

There was an error with retrieving the recall status of your vehicle. Please check your VIN number, contact us using the details below or contact your local Toyota dealer

Contact Us

0123 456 789

Opening Hours

Mon-Fri: 08:30-18:00
Sat: 09:00-13:00

Please wait until we have contacted you. This will be done, as soon as we are ready to serve you.

FAQs

What is a recall?

A recall campaign is usually initiated by the manufacturer to address a potential concern about the safety of a product. All sorts of products can be recalled, such as food, toys, electrical goods and tools. Every year, millions of cars are recalled by many manufacturers for various reasons. Toyota is no exception. We care about the safety of our customers and therefore, we strive to recall and service cars as quickly and efficiently as possible.

How can I find out if my car is recalled?

Car owners will be notified by a letter or a phone call. In addition to that, owners can use the recall checker available here to check if their car has been affected by any recall. All they need to do, is enter the Vehicle Identification Number (VIN). Alternatively, owners can log in to their personal site (if they have a user account and have registered their car there), or call a Toyota dealer to get that information.

How do I find my Vehicle Identification Number (VIN) needed to check if my car is affected?

Your car’s VIN is in the car registration document. It's a 17-digit-long number which contains letters and numbers. You can also find it on the car itself. For the exact location, check your owner manual.

What should I do if I find out that my car is affected by an ongoing recall campaign?

If appointments for a specific recall campaign are already available in your region, you can book one online, or call a Toyota dealer to schedule it.

Will my local Toyota dealer contact me about the recall?

You may be contacted by your Toyota dealer, Toyota head office or the local automotive authority in your country depending on your local regulation.

How do I check if any earlier recalls have been missed because a previous owner of my car didn’t respond?

You can find out by using the Toyota recall checker. Alternatively, your local Toyota dealer will be able to check it for you.

How can I find out if it's safe to drive my car?

Cars affected by safety recalls rarely need to stop being driven. If Toyota needs to advise you to stop driving your car, we will contact you directly to say so. You can always contact your Toyota dealer to find out more. Nevertheless, we encourage you to have any open recall-related service done on your car as soons as possible.

Why wasn’t / weren't the faulty part(s) fully checked and tested before the cars went on sale?

Toyota rigorously tests every aspect of each car before production commences. After Toyota cars are delivered to our customers, we continue to monitor the performance of our vehicles through our own internal processes, together with feedback from Toyota dealers and our customers. When an issue is identified we believe we are acting in your best interest by recalling your car.

Can my car be worked on by an independent mechanic or garage?

No, only Toyota licensed technicians should complete the modifications required for recalls.

Do I have to pay for my recalled car to get fixed?

No, recall-related services / repairs are free of charge.

How long will it take for my car to be fixed?

This depends on the model and nature of the recall. Your Toyota dealer will let you know about the time necessary to complete the work on your vehicle. If unforeseen circumstances arise, the repair may take longer than planned, but your Toyota dealer will keep you informed if this happens.

Will I get a replacement car?

A replacement car may be offered to you for certain recall campaigns. Please note that fees for replacement cars may vary depending on the market where your vehicle is serviced.

Can I wait for my car’s next service to have the recall work completed?

We recommend that you act promptly once you find out your car has been affected to reduce any potential risk as quickly as possible.

If I have multiple recalls on my vehicle, should I wait until all the work can be completed at one time?

We recommend that you act promptly once you find out your car has been affected to reduce any potential risk as quickly as possible. When parts are available for a recall, we recommend you book your vehicle in to complete the work at the earliest opportunity.

Will a recall affect my car’s resale value?

No, it won’t. There have been many independent studies that have concluded that recalls have almost no effect on vehicle depreciation rates.

Can I sell my car before a recall issue has been fixed?

Yes, you can, but you must inform the new owner that the vehicle is subject to an outstanding recall.

Will a recall issue cause other problems with the car that might need fixing at a later date?

No, the technicians who carry out the recall repairs on your car are licensed by Toyota and trained to the very highest standards, so they will take every care with your vehicle.

I have received a recall notification, but I no longer own the vehicle. What should I do?

Please inform Toyota and the authorities (if required by law) that you no longer own the vehicle.