FAQs

Funding your new car through Toyota Financial Services could be just the solution you're looking for. We've tried to answer some of the most common queries below.

New Customer FAQs

What is AccessToyota?

What deposit do I need?

What APR can you offer me?

How long do your finance agreements last?

What details do you need to set up an agreement?

How long does it take to set up?

What happens if my car is written off?

Existing Customers FAQs

What happens if my bank details or home address changes?

Should I notify TFS if I transfer my registration number to a cherished plate?

What should I do if my vehicle is stolen or becomes a total loss?

I have an AccessToyota agreement and want to keep my vehicle but cannot afford final payment in one go. Can I refinance?

How will you use my personal information?

What should I do if I have a complaint?

How long should it take to resolve my complaint?

What should I do if I am having difficulty making my payments?

Toyota SMART Cover FAQs

How many claims can I make on my Toyota SMART Cover policy?

Do I have to pay an excess?

Will my motor insurance no claims bonus be affected if I claim on my Toyota SMART Cover policy?

How do I claim?

Is the repair guaranteed?

Can I cancel my Toyota SMART Cover policy?

What’s not covered under my Toyota SMART Cover policy?

Can I transfer the Toyota Smart Cover Policy?

Does the Toyota SMART Cover policy cover damage to other vehicles?

Who is covered by the policy?

Who underwrites Toyota SMART Cover?

Toyota Payment Protection FAQs

There is more than one regular driver of my car. Does each driver require a separate policy?

Am I covered if I drive my car abroad?

Can I use my car or van for work and remain covered?

Is the policy renewable after the 3 year term?

What happens if I sell my car before the end of the Purchase Protection policy?

Some motor insurers would provide me a replacement car if I write my car off in the first year of ownership. Can I defer the start date of the policy?

Is my Toyota Purchase Protection policy transferable to another vehicle?

How long do I have to decide to buy Purchase Protection?

How do I go about making a claim?

If I sell my car, can my Purchase Protection policy be transferred to the new owner?

How are commercial vehicles valued in the event of a claim?

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