We aim to provide you with the highest standards of service; however, there may be an occasion when you feel you have cause for complaint. If so, our staff will do all they can to resolve the problem and ensure that you receive a quick and fair response to any complaints you may have. Complaints should be directed to our Customer Care department who can be contacted using our secure online form by clicking 'here'
. Alternatively, you can contact us by phone on 0370 850 5533 (Monday to Friday from 9am to 5.30pm), calls are charged at National/UK (geographic) rate.
As a firm regulated by the Financial Conduct Authority we are required to publish complaints data. Download the full PDF report in the downloads section to the right.