Contact Us

We value all contact with our existing and prospective customers and would be glad to assist with any questions you may have. If you'd like to get in touch, you can do so in any of the ways outlined below; whichever way you choose, we look forward to hearing from you.

Contact us by email

Please select an option from the enquiry list below and fill in the details as requested. Please note that all fields marked * must be completed.

We will endeavour to respond to your email within 2 working days.

Should you require a more immediate response, please contact our Customer Care Team on 0870 850 5533.

Please note that we are only able to discuss details of an agreement with the agreement holder. If you wish to discuss a partner/family member's agreement with us, we will need the customer's expressed authority to do this. We will require the customer to contact us on 0870 850 5533 and provide details of the third party's name, date of birth and a password, which will be used to identify them.

Don't worry, the information you provide will only be used internally to administer your agreement and keep you informed of the latest offers we have available. We will not disclose any of the information with third parties or companies that are not part of Toyota.

Other ways to get in touch

As an existing customer you may have some questions relating to your agreement from time to time. To help you with this, you will find answers to a number of frequently asked questions in our FAQs section.

If this does not answer your query, please contact our dedicated Customer Care Team who will be able to assist you. When you contact us, please try to have your agreement number to hand as this will help us to answer your questions quickly and efficiently.

You can locate your agreement number on your finance agreement or on any letters you may have received from us.


Customer Care0870 850 5533

Customer Options0845 607 7744

Collections0870 243 0804

(Monday to Friday 9.00am to 5.30pm)


Toyota Financial Services

Great Burgh

Burgh Heath



KT18 5UZ

Calls from BT fixed lines cost 8.1p per minute including VAT Monday - Friday 7am-7pm and 1.5p per minute including VAT at weekends. Mobile and other providers' charges may vary.