Contact Us

At Toyota we welcome enquiries from new and existing customers - and don’t forget, you can also contact your local Toyota dealer for a swift response too. Either way, we look forward to hearing from you.

Check our FAQs first – you may find an answer more quickly

Frequently Asked Questions

Toyota Dealers and Toyota Service Centres

From new models to financing, technical matters to servicing – or anything else - your local Toyota dealer has the expertise to swiftly answer your enquiry.

Find your local dealer

Email

Have a question or query? Email it here.

Email us

Technical Issues

For help with phone connectivity, navigation and My Toyota:

0344 701 6202
multimedia@toyota.co.uk

For third parties wanting repair advice:

Toyota Finance Agreement

My Finance is available to download where you can manage your Toyota Finance agreement, if you prefer to speak to our team about settlement quotes and all other Toyota finance enquiries:

0370 850 5533
customerexperience@uk.toyota-fs.com

If you are experiencing difficulty making payments on your Toyota finance agreement:

0370 243 0804
customeroutcomes@uk.toyota-fs.com

Toyota Finance Insurance Products

GAP Insurance gives protection to cover the financial cost of your car if it’s written off in an accident, for policy enquiries:

01454 270200

SMART Cover gives protection for those minor dents that are part of daily driving, for policy enquiries:

0800 012 1830

Toyota Motor Insurance

Toyota Motor Insurance enquiries, quotations, renewals and claims:

0345 293 9460
enquiries@toyota-insurance-quote.co.uk

Toyota Roadside Assistance

Toyota Roadside Assistance membership enquiries and renewals:

0344 701 6201
toyotaroadsideassistance@thewarrantygroup.com

Toyota Extended Warranty

Toyota Extended Warranty enquiries and renewals:

0330 100 3312
motor.admin@thewarrantygroup.com

Recall

For recall enquiries:

0800 044 3720

Toyota Customer Relations and all other enquiries

To speak to a member of the team at Toyota Head office:

0344 701 6202
enquiries@toyota.co.uk

Fleet Contacts

From finance offers to booking test drives – and more, Toyota’s fleet services team can help. Click on the option below that best suits your needs.

Name

Stuart Ferma

Job Title

National Fleet Sales Manager

Region

National

Phone

07901 528 482

07901 528 482

Email

stuart.ferma@tgb.toyota.co.uk

Name

Lee Giddings

Job Title

Fleet Support Specialist

Region

National

Phone

01737 367 023

01737 367 023

Email

fleetrequests@tgb.toyota.co.uk

Name

Jessica Hoole

Job Title

Fleet Account Co-ordinator

Region

National

Phone

01737 367 023

01737 367 023

Email

fleetrequests@tgb.toyota.co.uk

Name

Simon Calado

Job Title

National Fleet Sales Manager

Region

National

Phone

07787 560 128

07787 560 128

Email

simon.calado@tgb.toyota.co.uk

Name

Alan Barrett

Job Title

National Public Sector & Motability Manager

Region

National

Phone

07799 687 527

07799 687 527

Email

alan.barrett@tgb.toyota.co.uk

Name

James Dunne

Job Title

Area Fleet Sales Manager

Region

West Midlands

Phone

07788 913 780

07788 913 780

Email

James.dunne@tgb.toyota.co.uk

Name

Shane Bracken

Job Title

Area Fleet Sales Manager

Region

East Midlands & East Anglia

Phone

07713 214 418

07713 214 418

Email

shane.bracken@tgb.toyota.co.uk

Name

Jane O'Connell

Job Title

Area Fleet Sales Manager

Region

West

Phone

07584 684 447

07584 684 447

Email

jane.o'connell@tgb.toyota.co.uk

Name

Sarah Murphy

Job Title

Area Fleet Sales Manager

Region

South West

Phone

07788 914 892

07788 914 892

Email

sarah.murphy@tgb.toyota.co.uk

Name

Stephen Craig

Job Title

Area Fleet Sales Manager

Region

South East/North

Phone

07899 066 376

07899 066 376

Email

stephen.craig@tgb.toyota.co.uk

Name

David Stoole

Job Title

Area Fleet Sales Manager

Region

South East/South

Phone

07584 100 329

07584 100 329

Email

david.stoole@tgb.toyota.co.uk

Name

Colette Mansell

Job Title

Area Fleet Sales Manager

Region

North West

Phone

07713 210 796

07713 210 796

Email

colette.mansell@tgb.toyota.co.uk

Name

Jake Miller

Job Title

Regional Fleet Sales Manager

Region

Central

Phone

07713 214 411

07713 214 411

Email

jake.miller@tgb.toyota.co.uk

Name

Paul O’Connor

Job Title

Regional Fleet Sales Manager

Region

Scotland, North and Northern Ireland

Phone

07764 249 745

07764 249 745

Email

paul.o’connor@tgb.toyota.co.uk

Name

Robert Bryant

Job Title

Regional Fleet Sales Manager

Region

South West

Phone

07798 661 286

07798 661 286

Email

robert.bryant@tgb.toyota.co.uk

Name

Stephen Craig

Job Title

Regional Fleet Sales Manager

Region

South East

Phone

07899 066 376

07899 066 376

Email

stephen.craig@tgb.toyota.co.uk

Name

Steve Allenson

Job Title

National CHL & Rental Manager

Region

National

Phone

07788 914 890

07788 914 890

Email

steve.allenson@tgb.toyota.co.uk

Whilst we always aim to help customers wherever possible, if you remain dissatisfied with the outcome and explanation we have provided, we would recommend you contact Motor Ombudsman. Motor Ombudsman is a member of the Chartered Trading Standards Institute approved consumer codes scheme and is a provider of Alternative Dispute Resolution (ADR), offering conciliation and arbitration. You can contact them via www.themotorombudsman.org or on their advice line 0345 241 3008. Their decision will be legally binding on both Toyota and you, as the consumer.

Toyota GB is responsible for covering sales and marketing in the UK only. Therefore, if your query relates to a vehicle or issue arising outside of the UK we may not be able to respond to you. We recommend that you contact the Toyota sales company in your country of origin in the first instance.

Contact us | Toyota GB
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