New Toyota Financial Services customers

Funding your new car through Toyota Financial Services could be just the solution you are looking for. We've tried to answer some of the most common queries below. If you are thinking about funding your car with Toyota Financial Services and would like more information on our range of products and services you can contact your Toyota Dealer who will be pleased to assist you. If you have a finance agreement with us and can't find the answer to your question in the FAQs below, please get in touch using the 'Contact Us' button.

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New Customers FAQs

What is Access Toyota?

Access Toyota is a convenient, flexible PCP (personal contract purchase) plan. Toyota set a minimum guaranteed future value (GFV) for your car and this, along with your deposit, is deducted from the cash price. A proportion of the amount you're borrowing is deferred to the end of your agreement, which means your monthly payments are often more affordable compared with other forms of borrowing.

What deposit do I need?

In many cases you don't need to put down any deposit. However many customers choose to part exchange their existing car or put down a small cash deposit to lower their monthly payments.

What APR can you offer me?

The rate depends upon your personal circumstances, the amount borrowed and the length of the agreement. We have a range of competitive finance plans available and we can easily provide you with a finance quote which will give you details of the APR you can expect. You can get a quote for a new Toyota by clicking 'here'.

How long do your finance agreements last?

Most customers opt for an agreement term of between 24 and 37 months, however many of our finance plans are flexible enough to accommodate any monthly period between 12 and 60 months.

What details do you need to set up an agreement?

Unlike many lenders we don't normally need to know any income or expenditure details. All we generally ask is your address, where you work, and what you do, your date of birth and bank details.

How long does it take to set up?

Many of our customers enjoy an instant acceptance and our average decision time is one hour.

What happens if my car is written off?

Many of our customers choose to take a Purchase Protection policy to give them added peace of mind in the event of a write off. If your car is written off as a result of accident, fire or theft, our Purchase Protection policy may be able to cover you for the difference between the amount your motor insurer pays out and the price you paid for your car. This product aims to put you back in a position to purchase a replacement car of equivalent value. Your Toyota Dealer will be able to provide you with full details of Purchase Protection.

My Toyota Financial Services Agreement - FAQs

What happens if my bank details or home address changes?

You can provide us with your new details using our secure online form by clicking 'here'. Alternatively, you can Contact our Customer Care department by phone on 0870 8505533 (Calls are charged at National/UK (geographic) rate.) and they will be happy to update your agreement with the new details (Monday to Friday from 9am to 5.30pm).

Should I notify TFS if I transfer my registration number to a cherished plate?

Yes, it is a contractual requirement to advise us that you intend to change the registration number of your vehicle. You should also forward a copy of the V5 documentation to the Customer Care team. You can advise our Customer Care department using our secure online form by clicking 'here'. Alternatively, you can contact us by phone on 0870 8505533 (Monday to Friday from 9am to 5.30pm), calls are charged at National/UK (geographic) rate.

What should I do if my vehicle is stolen or become a total loss?

You should notify your insurers that any insurance money due must be paid directly to Toyota Financial Services. Contact the Customer Care team with your insurance details and we can liaise with your insurers, on your behalf to arrange for the settlement of the finance agreement. You can contact our Customer Care department using our secure online form by clicking 'here'. Alternatively, you can contact us by phone on 0870 8505533 (Monday to Friday from 9am to 5.30pm), calls are charged at National/UK (geographic) rate.

I have protected my payments by taking out Payment Protector Insurance and need to make a claim, what should I do?

You will need to complete a claim form by phoning 0870 333 0137 (Calls are charged at National/UK (geographic) rate.). Once completed, return the form so that your claim can be assessed and the insurer will contact you accordingly.

I have protected my vehicle by taking out Purchase Protection (GAP) and need to make a claim, what should I do?

You will need to complete a claim form by phoning 01454 616300(Calls are charged at National/UK (geographic) rate). Once completed, return the form so that your claim can be assessed and the insurer will contact you accordingly.

I have an Access Toyota agreement and want to keep my vehicle but cannot afford final payment in one go. Can I refinance?

In most instances this should be no problem. To find out more about this option please contact us using our secure online form by clicking 'here'. Alternatively, you can contact us by phone on 0845 607744 (Monday to Friday from 9am to 5.30pm) Calls are charged at Local NTS (Number Translational Service) rate.

How will you use my personal information?

In accordance with the Data Protection Act 1998, your Toyota Dealer should have explained Toyota Financial Service's policy regarding the use of your personal information to you. If this is not the case please refer to your agreement or contact our Customer Care department using our secure online form by clicking 'here'. Alternatively, you can contact us by phone on 0870 8505533 (Monday to Friday from 9am to 5.30pm) and we will be happy to explain this to you, calls are charged at National/UK (geographic) rate.

What should I do if I have a complaint?

We aim to provide you with the highest standards of service; however, there may be an occasion when you feel you have cause for complaint. If so, our staff will do all they can to resolve the problem and ensure that you receive a quick and fair response to any complaints you may have. Complaints should be directed to our Customer Care department who can be contacted using our secure online form by clicking 'here'. Alternatively, you can contact us by phone on 0870 8505533 (Monday to Friday from 9am to 5.30pm), calls are charged at National/UK (geographic) rate.

What should I do if I am having difficulty making my payments?

You should be aware that if you do miss payments without prior agreement from ourselves additional charges may be added to your overall balance. If you are experiencing difficulty in making your payments please contact us using our secure online form by clicking 'here'. Alternatively, you can contact us by phone on 0870 2430804 (Monday to Friday from 9am to 5.30pm), calls are charged at National/UK (geographic) rate.