Recall InformationOutstanding a voluntary service campaign or recall?To find out whether a current safety recall includes your vehicle we have developed a 3 step process below Contact UsIf you have any questions or 0800 1388 744Opening Hours:
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Alternatively, please contact your local Toyota Dealer. We like to ensure your records are always accurate, but you can help us by updating your details here. Vehicle Safety RecallsVehicle & Operator Services Agency Vehicle safety recalls are important, so it may be reassuring to know that in Britain they are carried out in line with a strict industry code of practice that's rated the best in Europe. 
Your ToyotaSorry, we couldn't find your car details in our database. Please check that your registration number or your Vehicle Identification Number (VIN) has been entered correctly and try again. Check to see whether your Toyota requires any voluntary customer service campaign work or is part of an outstanding safety recall Please enter your Registration by providing this information we can look up your details automatically, to provide you with confirmation immediately. Before you begin, you might find it helpful to have the following information to hand:Your Registration or Vehicle Identification Number (VIN)This information can be found in your car and on your V5. Your V5This is your registration document (the new documents are red), provided by the DVLA. This document includes all of your vehicle details, including registration and VIN details. Hint:If your registration number cannot be found or if you have a personalised numberplate, you can enter your Vehicle Identification Number (VIN) to identify your car instead. Your 17-digit VIN can usually be found in section 4 of your V5 document, on the driver's side door pillar with the tyre inflation information, or under the bonnet of your car. Find out more. Still no luck?Please contact our Customer Relations team on 0844 701 6202.Your ToyotaChecking details for vehicle For security, enter both words below, separated by a space. Can't read the words below? Try different words. 
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ConfirmationWe are pleased to confirm that your Toyota is not affected by any voluntary customer service campaigns or outstanding safety recalls and no further action is required. If you have any other queries please contact your local Toyota Centre or call us on 0844 701 6202. We like to ensure your records are always accurate, but you can help us by updating your details here. ConfirmationWe have identified that your Toyota is subject to a voluntary customer service campaign or outstanding safety recall. This can be rectified at no cost, by contacting your local Toyota Centre to arrange a time at your convenience if you require further information. We like to ensure your records are always accurate, but you can help us by updating your details here. Recall InformationStatement on Toyota recall of Avensis, Corolla, Prius RecallToyota places the highest priority on customer safety and the quality of our vehicles. We are constantly monitoring our cars’ performance through a variety of sources. From time to time, we become aware of a situation where a certain component or aspect of the vehicle does not meet our strict standards. On Wednesday November 14th, Toyota GB registered a recall on Avensis, Corolla and 2nd generation Prius models with the Vehicle and Operator Services Agency (VOSA). The recall affects approximately 75,000 vehicles in the UK and will be carried out in accordance with the VOSA Code of Practice. What is the condition?On certain of the above models equipped with Electric Motor assisted Power Steering [EMPS] there might be a possibility that due to insufficient hardness of the extension shaft material the splines, which connects the extension shaft to the steering gear box, may deform if the steering wheel is frequently and forcefully turned to the full-lock position while driving at slow speed. This may create an increased backlash, and splines may eventually wear out over time. There have been nine reported cases of this issue in Europe and no reports of any associated accidents. Also on 2nd generation Prius there is an electrically driven water pump assembly which circulates coolant through the hybrid components, including the inverter assembly, to provide cooling. There is a possibility that the coil wire of the electric motor installed in the water pump may have been scratched during the coiling manufacturing process at the supplier. In this condition, the coil wire may corrode at the scratched portion and in some cases break. If this occurs the water pump could stop, leading to illumination of various warning lights in the instrument panel. In limited instances, a short circuit occurs between adjacent coil wires, resulting in a blown fuse for the electric power supply circuit, causing the hybrid system to stop. There have been three reported cases in Europe. There are no reported accidents related to this issue. What will be done?Customer satisfaction is of paramount importance to Toyota. Consequently, Toyota has decided to conduct recall activity to replace the hybrid system water pump and check steering shaft performance on the affected cars. In full compliance with VOSA requirements, Toyota GB will contact the owners of all affected vehicles within the next six weeks, asking them to make an appointment to bring their car to their nearest Toyota dealer. It is possible that some Prius will require attention for both issues. According to model, the dealer will replace the hybrid system water pump and/or inspect the steering shaft. If the steering shaft does not meet Toyota inspection criteria, it will be repaired. The water pump replacement should take no more than an hour-and-a-half. If required, the steering shaft repair should be completed in an hour. This work will be carried out free of charge. If you require further information, please contact Customer Relations on 0800 1388744 |
