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Avensis Voluntary Recall

Information for UK Customers

On the 26th January Toyota announced it would recall a number of its Avensis models within the UK to carry out modifications to their fuel systems.

This has been confirmed with Vehicle and Operator Services Agency (VOSA). Approximately 15,500 UK vehicles are subject to this recall and you can check if your vehicle is affected by using the VIN / Registration number look up facility below.

Please note, Avensis vehicles personally imported into the UK will not be found in the look up search. If you are in any doubt as to whether your vehicle is affected, please contact your local Toyota Centre or telephone us on 0844 701 6202.

The issue affecting certain Avensis 2.0 litre and 2.4 litre petrol engine models, produced between July 2000 and September 2008, is related to the fuel pipe and fuel pump. In rare cases, minute cracks may occur and potentially result in fuel leaking from the fuel pipe.

There have been no reports of accidents related to this condition. No complaints related to this issue have been reported in the UK.

We will be writing to all affected customers shortly.

Customer Relations

If you have any questions about the Avensis voluntary recall campaign please call us on:

0844 701 6202


Opening Hours:
Mon-Fri: 8:30 - 18:00
Sat: 9:00 - 13:00


Alternatively, please contact your local Toyota Centre.

Is your car affected?

Please enter your VIN or registration number to see if your Avensis is affected by the recall.

Avensis 2.0 litre & 2.4 litre petrol engine models built between July 2000 and September 2008 may be subject to a voluntary recall campaign. Those built before or after these dates are not affected and will not be found in the look-up search. If you are in any doubt about whether your vehicle is affected, please contact your local Toyota Centre or telephone us on 0844 701 6202.

Check your VIN or registration number:

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Your 17-digit VIN number can be found in section 4 of your V5 document, on the driver's side door pillar with the tyre inflation information, or under the bonnet.

Please confirm your car details

Our records indicate that you own a  .

Is that correct?

We have identified that your Avensis is subject to the voluntary recall. We will be writing to all affected customers shortly.

Until then, if you have any questions or would like to speak to someone please contact your local Toyota Centre or call us on 0844 701 6202.

We will continue to update our website with the latest recall news and information.

Thank you.

Your details have been successfully registered and your selected Toyota Service Centre will contact you very soon.

Until then, if you have any questions or would like to speak to someone within us please call 0844 701 6202.

We will continue to update our website with the latest recall news and information.

We are pleased to confirm that your vehicle is not affected by the voluntary recall and you need take no further action.

Please accept our apologies for any anxiety caused. If you have any other concerns please contact your local Toyota Centre or call us on 0844 701 6202.

Your Toyota could not be found.

To be sure please check that the correct VIN information has been entered and try again.

Avensis 2.0 litre & 2.4 litre petrol engine models built between July 2000 and September 2008 may be subject to a voluntary recall campaign. Those built before or after these dates will not be found in the look-up search. If you are in any doubt about whether your vehicle is affected, please contact your local Toyota Centre or telephone us on 0844 701 6202.

Your Toyota could not be found.

Please check that the correct Registration Number has been entered. Alternatively you may enter your Vehicle Identification Number (VIN) for confirmation.

Avensis 2.0 litre & 2.4 litre petrol engine models built between July 2000 and September 2008 may be subject to a voluntary recall campaign. Those built before or after these dates will not be found in the look-up search. If you are in any doubt about whether your vehicle is affected, please contact your local Toyota Centre or telephone us on 0844 701 6202.

Your vehicle could not be found.

Please check that either the Registration Number or Vehicle Identification Number (VIN) has been entered correctly and try again.

Avensis 2.0 litre & 2.4 litre petrol engine models built between July 2000 and September 2008 may be subject to a voluntary recall campaign. Those built before or after these dates will not be found in the look-up search. If you are in any doubt about whether your vehicle is affected, please contact your local Toyota Centre or telephone us on 0844 701 6202.

We are pleased to confirm that your vehicle is not affected by the voluntary recall and you need take no further action.

Please accept our apologies for any anxiety caused. If you have any other concerns please contact your local Toyota Centre or call us on 0844 701 6202.

Models affected by the recall:

Avensis Models built between July 2000 and September 2008.

No other Toyota vehicles sold in the UK are affected.

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